connection not possible to remote PC

MartinBenz
MartinBenz Posts: 1
in General questions

<PC> has signed in message on screen, but if I try to connect to the remote PC message "A connection couldn't be established. Teamviewer is not running on remote PC appears.

Any Ideas

Teamviewer 12 on both

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  • bartlanz
    bartlanz Posts: 315

    On the remote PC, does TeamViewer say "Ready to Connect" on the main screen?

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    Bart Lanzillotti
  • GiancaGentile
    GiancaGentile Posts: 2

    Check if you have "easy connect" enabled (I'm not sure about "easy connect" because I use a portugese version, but it's a acceptabel translation...)

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