Internet call - remote audio not working - can't hear other user

Tereza

Hi...  I'm trying connecting to the partner's computer using remote control.

I would like to be able to have a conversation with the user.  She can hear me, but I cannot hear her.  I have had her test all possible settings, and so have I.  We can successfully hear eachother with Skype.

But, I am unable to hear the remote user at all.

We are on Windows 10 PCs, and using the default mic settings.  She does have a usb speaker, but uses the system-provided mic.

I have checked the settings in TeamViewer on her PC, and tried each of the mic options.  None works.

Thank you in advance!!

bartlanz

When you start the "internet call" is she clicking to enable her mic? I have had this issue before.

Also when you look at her TeamViewer settings under Options > Audio Conferance > Voice Input > Signal. If you have the correct mic selected the little signal box (Green Aarow) should have a green bar that pops up when she is talking. No green bar, no input on that input. Are you getting a green bar?

Man this screen shot is getting alot of use today

bartlanz

When you start the "internet call" is she clicking to enable her mic? I have had this issue before.

Also when you look at her TeamViewer settings under Options > Audio Conferance > Voice Input > Signal. If you have the correct mic selected the little signal box (Green Aarow) should have a green bar that pops up when she is talking. No green bar, no input on that input. Are you getting a green bar?

Man this screen shot is getting alot of use today

Tereza

Thank you, Bart, for your very quick response.

I will check this as soon as I am able.  I'm not sure how those settings looked when we tried it this morning.

I'll report back here.

aschindel

I've been using TeamViewer and a separate VOIP system since December. With one of the latest updates to TV, now, sometimes but not all the time, when I'm on a call with someone and then also sign on with TV, I loose audio from them.  They can hear me but I cannot hear them.  Some times it happens as soon as I connect, sometimes it's a few seconds or minutes, after I connect to them with TV.  

Any suggestions?  It's very annoying as I do computer support and I work with multiple people during a day.  We do all use PCs so it isn't a Mac issue.

Thanks