Issue

bexefm
bexefm Posts: 1
in General questions

My wife did commercial use by accident - we contacted support didn't hear anything so we uninstalled and re installed - support then came  back and said they have switched us to personal but with an old ID

We have since gone back twice and had two replies saying they have switched us to personal but it's every time with the wrong ID - the ID on my TeamViewer is different and I've told them that - any suggestions please as it feels like I'm going round in circles 

 

@Jeremy 

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Comments

  • JeanK
    JeanK Posts: 7,036 Community Manager 🌍

    @bexefm Oops! You probably filled out the wrong form. ?

    For this scenario, you need to fill out this form: TeamViewer Personal Use Verification 

    Once our support gets back to you and confirms that you have been set back to private use, it should be working again. ?

    I hope this could help. ?

    Best,

    Jean

    Community Manager

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