TeamViewer Tensor License - Policy Limit
Hi all, i'm new to the wonderful but frustrating world of TeamViewer, but I wonder if anyone can help me. My organisation has recently purchased a TV Tensor License. I have deployed the host module to our organisation's devices, over 4000, most of them have successfully picked up the installation and have auto-assigned themselves into the correct device folder while being assigned the correct device policy.
The problem i'm having is some devices haven't picked up the policy. When I manually assign a device and allow easy access, it seems to be okay. I'll go and perform the same task on another device, this will also work fine. Then i'll look back at the previous device and i'll find the policy has disappeared.
Have I hit a limit of some sort? Is there somewhere I can go and check for this? Do I need to buy more device licenses?
Many thanks in advance.
Best Answers
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Hello @JLux,
Thank you for your message and welcome in the TeamViewer Community! ?
The reason why policies were not assigned to your devices, is because the assignment didn't work properly.
Step 1: Check if assignment worked on your devices
You can check via GPO if the account assignment worked or not. This is the folder your GPO needs to check:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\TeamViewer
If the keys (see below) are not in the TeamViewer folder, it means that the assignment didn't work.
Step 2: For non-assigned devices, use the reassign script
In this case, you will need to use the following script template to make sure your devices get assigned to the right group and most importantly to your TeamViewer account:
"C:\Program Files (x86)\TeamViewer\TeamViewer.exe" assign --api-token=YourToken --grant-easy-access --alias %COMPUTERNAME% --group-id gXXXXXXXX --reassign --proxy ProxyUrl
Step 3: Push the inherit group device policy
Now you made sure all devices are assigned to your account, you can use a trick to push the parameter that all assigned devices get the policy inherited from the group it is situated in. You will find the procedure how to do it in this GitHub article right here: Set-TeamViewerDevicesPolicy
I apologize for the late reply - but with this current situation, we could not manage to get back to you earlier. ?
I hope the TeamViewer world gets less and less frustrating...??
If you need any further information, please let me know.
Best,
Jean
Community Manager
6 -
Hi JeanK, I know this is a late reply but you nailed this for me.
Using a combination of your two methods has worked really well. Using SCCM to create configuration baselines based on thos registry keys means I can target any unassigned devices effectively.
Many many thanks!
Matt
6 -
Hello @JLux,
Thanks a lot for taking the time to reply - it's never too late for feedback! ?
I'm very happy we could help you here. ?
Don't hesitate to ask your questions here, also in the future.
We will always make sure to get help from our engineer to provide you with the best support. ?Have a good rest of the week and take care! ?
Jean
Community Manager
5
Answers
-
Hello @JLux,
Thank you for your message and welcome in the TeamViewer Community! ?
The reason why policies were not assigned to your devices, is because the assignment didn't work properly.
Step 1: Check if assignment worked on your devices
You can check via GPO if the account assignment worked or not. This is the folder your GPO needs to check:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\TeamViewer
If the keys (see below) are not in the TeamViewer folder, it means that the assignment didn't work.
Step 2: For non-assigned devices, use the reassign script
In this case, you will need to use the following script template to make sure your devices get assigned to the right group and most importantly to your TeamViewer account:
"C:\Program Files (x86)\TeamViewer\TeamViewer.exe" assign --api-token=YourToken --grant-easy-access --alias %COMPUTERNAME% --group-id gXXXXXXXX --reassign --proxy ProxyUrl
Step 3: Push the inherit group device policy
Now you made sure all devices are assigned to your account, you can use a trick to push the parameter that all assigned devices get the policy inherited from the group it is situated in. You will find the procedure how to do it in this GitHub article right here: Set-TeamViewerDevicesPolicy
I apologize for the late reply - but with this current situation, we could not manage to get back to you earlier. ?
I hope the TeamViewer world gets less and less frustrating...??
If you need any further information, please let me know.
Best,
Jean
Community Manager
6 -
Hi JeanK, I know this is a late reply but you nailed this for me.
Using a combination of your two methods has worked really well. Using SCCM to create configuration baselines based on thos registry keys means I can target any unassigned devices effectively.
Many many thanks!
Matt
6 -
Hello @JLux,
Thanks a lot for taking the time to reply - it's never too late for feedback! ?
I'm very happy we could help you here. ?
Don't hesitate to ask your questions here, also in the future.
We will always make sure to get help from our engineer to provide you with the best support. ?Have a good rest of the week and take care! ?
Jean
Community Manager
5
