Stuck in Intitialiazing Parameters Display

NikNom
NikNom Posts: 1
in General questions

Hello,

I was using team viewer 15.4 to remote contol a pc which I don 't have physical access because it is in another city. During last session that pc RAM-overflowed and that had as a result to terminate that session and since then everytime I am trying to reconnect, teamviewer stucks at initializing parameters display. When I connect through file transfer mode everything works normally. Is there any way to reboot that pc remotelly?

Thank you

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  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hello @NikNom,

    Thank you for your message and welcome in the Community! ?

    As we published a new version (v15.5.3), could you please update TeamViewer on both sides and check if it works again?

    You will find all the information you need about how to update in our Knowledge Base article here: How do I update TeamViewer? 

    Best,

    Jean

    Community Manager

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