No Password

Jerry1951

I'm trying to help my 87 year old Uncle. He has a Mac I have a PC. He downloaded the latest version and installed it (our versions were not compatible so the udate was necessary). I was able to connect with the ID he gave me (authenticating) but he did not have a password. All it showed was "-". I found what I believe to be the solution  Click Extras --> Options --> Security....

However he says when he clicks EXTRA there is no "Options". I am so close to being able to help him any suggestions. I don't know anything about his computer or IOS version.

Anysuggestions would be greatly appreciated

JeanK

Hello @Jerry1951,

Thank you for your message and welcome in the Community! ?

On the mac, your uncle needs to click on TeamViewer (on the top left corner) and then on Preferences. This will open the TeamViewer options.

I hope this could help. ?

If not, do not hesitate to ask your questions here. ?

Best,

Jean