Purchased but still Free version

NadejdaN
NadejdaN Posts: 3
edited May 2023 in Licensing
Dears
I've purchased a remote access licence and received the email to activate which I did following this procedure : how to activate a remote access plan
Since then I'm still in free version...
Thanks for your kind help.
Nadejda
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Comments

  • JeanK
    JeanK Posts: 7,036 Community Manager 🌍

    Hello @NadejdaN,

    Thank you for your message and welcome in the TeamViewer Community! ?

    I confirm that your license is not activated on your TeamViewer account.
    Please do the activation procedure again and make sure to use the activation link you received. ?

    Best,

    Jean

    Community Manager

  • NadejdaN
    NadejdaN Posts: 3

    Now it says that : The licence you tried to activate is alrady activated on another Teamviewer account...

  • JeanK
    JeanK Posts: 7,036 Community Manager 🌍

    Hello @NadejdaN,

    This means that the activation link has been used with a different e-mail. Have you used another TeamViewer account during the activation?

    If not, please contact our customer support: https://www.teamviewer.com/en/support/contact/ 

    Best,

    Jean

    Community Manager

  • NadejdaN
    NadejdaN Posts: 3

    Of course not.

    I'm using the same and only email address from the start.

    @JeanK wrote:

    Hello @NadejdaN,

    This means that the activation link has been used with a different e-mail. Have you used another TeamViewer account during the activation?

    If not, please contact our customer support: https://www.teamviewer.com/en/support/contact/ 

    Best,

    Jean

     

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