Purchased but still Free version

Dears

I've purchased a remote access licence and received the email to activate which I did following this procedure : how to activate a remote access plan

Since then I'm still in free version...

Thanks for your kind help.

Nadejda

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NadejdaN

Of course not.

I'm using the same and only email address from the start.

@JeanK wrote:
Hello @NadejdaN,
This means that the activation link has been used with a different e-mail. Have you used another TeamViewer account during the activation?
If not, please contact our customer support: https://www.teamviewer.com/en/support/contact/
Best,
Jean

JeanK

Hello @NadejdaN,

This means that the activation link has been used with a different e-mail. Have you used another TeamViewer account during the activation?

If not, please contact our customer support: https://www.teamviewer.com/en/support/contact/

Best,

Jean

NadejdaN

Now it says that : The licence you tried to activate is alrady activated on another Teamviewer account...

JeanK

Hello @NadejdaN,

Thank you for your message and welcome in the TeamViewer Community! ?

I confirm that your license is not activated on your TeamViewer account.
Please do the activation procedure again and make sure to use the activation link you received. ?

Best,

Jean