link icon
Ask The Community

Not Receiving password reset email

In searching this issue, it appears to be a common one and needs TeamViewer support to whitelist my email.  Can someone from Teamviewer please contact me to assist?  Thank you.


  • JeanK
    JeanK Posts: 6,435 Community Manager 🌍

    Hello @JDelly,

    Thank you for your message and welcome in the TeamViewer Community! ?

    Could you please try to reset your password again and let us know if the issue is fixed?



    Community Manager


    Did my response answer your question? Help out others and select it as the Accepted Answer

  • rdsk
    rdsk Posts: 2

    Please could you whitelist my email so I can receive password reset

  • My Teamviewer partner has requested a password reset 3 times over the last several days and the reset emails never show up. His ID is **Please do not post TeamViewer IDs** and his email is [removed per Community Guidelines]