grant control to server but no video

mespelosin
mespelosin Posts: 1
in General questions

I am facing a problem with all connection to different computer from my teamviewer (ver 15.5.3). I started a session, initialized, grant control, but no video. I move mouse, and the remote computer is responding, but screen is not showed. I tried different resolution, best fit, screen refreshed, and nothing. It happened to all computer i connect. It seemed something wrong from my side.teamviewer.jpg

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  • JeanK
    JeanK Posts: 7,036 Community Manager 🌍

    Hello @mespelosin,

    Thank you for your message and welcome in the TeamViewer Community! ?

    You probably need to restart the TeamViewer Service on your computer. We explain how to proceed in this post right here: Re: No ID - No Password shown 
    This will most probably fix your connection issue. ?

    I hope this could help. ?

    If not, do not hesitate to ask your questions here. ?

    Best,

    Jean

    Community Manager

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