Can view but NO control my Motorola G8 Power Android 10

market19
market19 Posts: 1
in Mobile

I have installed TeamViewer host and Quick Support.

I can see the device as screen cast is activated but no able control it.
In fact, a blue hand is acting as a pointer.

Is this device supported? any extra configuration is miss from my side?

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Comments

  • olgaolga
    olgaolga Posts: 2

    Have the same issue. From what I read, it seems that the issue is on TeamViewer side, and they need to implement the host in the right way.

    My goal is to have unattended TW connections to Moto G8. I have Host app on my Moto G8 Power device. I granted both Host and QuickSupport rights to display over other apps. I linked the Host with my TW account

    Now I open TW on my windows PC. I can connect unattended, but it says "This device supports screen sharing only".

    Tried the Universal Add-on (seems like this is actually the QuickSupport app). Does not change the behavior, still can only connect unattended with screen sharing only.

  • Pablo_HP
    Pablo_HP Posts: 2

    Same Problem Here.
    With Quick Support, I can control the smartphone, but, with Host, I can't.

  • TT_Vert
    TT_Vert Posts: 2

    I also have this issue, awaiting a reply.

  • _src
    _src Posts: 1

    I have a plus, not a power and am having this same issue. 
    quicksupport + universal add-on with no screenshare or control.

  • rok
    rok Posts: 22

    Same here.. any news ?

  • TT_Vert
    TT_Vert Posts: 2

    Do they even monitor this forum or do they hope they can support us less be making their customers do it?

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