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Unable to Connect - System Online

Hello.  I have been using TEAMVIEWER to run a small support desk and have a corporate license.  I have version 15.5.3.  For  the few years i have been using it, it is great.  

I am noticing a stream of clients on my COMPUTERS/ CONTACTS that are Online, but unable to connect.  There will be no error message, just 'connecting' when attempting to connect.  After about 5 mins, it will go back to ready to connect. Reboot has no impact to the remote connection. 

If it is just one client, i would of just thought it was that one unit that is just messed up.  Right now, i have confirmed over 50 units on my list that have this symptom. I have confirmed that port 80/443/ 5938 are opened. I have loaded other remote software on the local units and can confirm the system is alive and running.  Just not TeamViewer.  Any assistance?

 

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Comments

  • Hey mate,

    Did you ever resolve this? We are experiencing the same issue.

    Started about 2 weeks ago.

  • oldsnailoldsnail Posts: 2

    No, it is still a huge problem for me.  


    @CCGSTeamviewer wrote:

    Hey mate,

    Did you ever resolve this? We are experiencing the same issue.

    Started about 2 weeks ago.


     

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