Can't control Sony Xperia 1 (J9110)

kHistory123
kHistory123 Posts: 1
in General questions

I have installed QuickSupport on the Sony Xperia 1 (J9110.) The app opens fine, and I am able to connect to the device, but I get a notification that the device only allows screen sharing (and not remote control). Is there a way to override this? I thought Sony and Android were both compatible with TeamViewer and QuickSupport?

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  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hello @kHistory123,

    Thank you for your message and welcome in the TeamViewer Community! ?

    You are correct - Sony is one of our supported manufacturers: Supported manufacturers for remotely controlling Android devices 

    However, we cannot guarantee the coverage of 100% of the manufacturer's devices, as major soft- and hardware update are constantly happening. The add-ons, that are specific to each device, has to be updated.

    If you see this message, it means that the add-on is not updated yet. Our dedicated teams are working hard to keep all add-ons up-to-date. I kindly ask you for your understanding. The remote control will be available again as soon as possible.

    Best,

    Jean

    Community Manager

  • Mnfrd
    Mnfrd Posts: 1

    Same with an Xperia 5 (J9210), I also get the message: only allows screen sharing. Any idea if and when it's possible to remotely control an Xperia 1 or 5?

    Thx!

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