All clients share a generic policy for C and D drive scans
One client keeps reporting a virus on the Z drive. Uninstall / Reinstall no help.
Figured that might push the policy and stop the Z drive scan
Thanks for the post.
Before excluding a drive to avoid an threat detection for malware I would recommend to investigate and remove the threat manualy if the engines could not remove it.
When the engine canot remove a certain malware its always recommended to investigate.
For this situations I would recommend to contact our support for further steps related to this situation.
Thank you for your post.
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Should the issue persist, please reach out to the support team directly or submit a ticket using instructions found here. This way a support rep may take a closer look and provide any advanced steps you may need.
Thanks in advance!
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