Cant connect to Lenovo tablet

ViggoC
ViggoC Posts: 1
in General questions

Hi, I'm new here - hope someone can help me.

I Just bought a Lenovo TB-X606X. I installed the Teamviever Host and the AADon for Lenovo.
I can connect to the tablet from my PC, and se status, transfer files and so on.
But I can not remote control the tablet. Nothing happens when I try.

I did the same thing on an older Lenovo Yoga tablet, and there are no problems.

What do I miss?

 

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  • JeanK
    JeanK Posts: 7,036 Community Manager 🌍

    Hello @ViggoC,

    Thank you for your message and welcome to the TeamViewer Community! ?

    It might be the case that the add-on of this specific tablet is now outdated due to a hard- or software update of Lenovo.

    You are correct - Lenovo is one of our supported manufacturers: Supported manufacturers for remotely controlling Android devices

    However, we cannot guarantee the coverage of 100% of the manufacturer's devices, as major soft- and hardware update are constantly happening. The add-ons, that are specific to each device, have to be updated.

    If the remote control is now available, it means that the add-on is not updated yet. Our dedicated teams are working hard to keep all add-ons up-to-date. I kindly ask you for your understanding. The remote control will be available again as soon as possible.

    Best,

    Jean

    Community Manager

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