Typical response times for support tickets
Hi,
We've raised a support ticket regarding a potential intrusion via Teamviewer and have not received a response for over a week now. We are a paid account holder.
Just wondering what the general response time usually is? Is this out of the ordinary, or do I simply need to adjust my expectations?
Thanks
Best Answer
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Hello Raeldush,
thank you for posting.
We always give our best to answer your Support inquiries as soon as possible. In this case, we classified your case as being a Privacy one. It took a bit longer than usual but you should have received an answer from our experts right now.
I hope you are happy with the answer.
I am myself part of the Tech Support and we appreciate your Feedback very much !
Have a good day,
Fabien
6
Answers
-
Hello Raeldush,
thank you for posting.
We always give our best to answer your Support inquiries as soon as possible. In this case, we classified your case as being a Privacy one. It took a bit longer than usual but you should have received an answer from our experts right now.
I hope you are happy with the answer.
I am myself part of the Tech Support and we appreciate your Feedback very much !
Have a good day,
Fabien
6 -
Welcome to the HP support center for any issue with the HP Products. HP Technical Support is available immediately to provide you the best solution of your problem. we have a well trained & certified technician who are available immediately 24x7 for help and support. You are just a call away to resolve your problem with HP Laptop, Printer, and rest other products.
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