Different version error but they're the same version!
Im on macOS catalina and the remote is on Yosemite. He cannot install the latest version because the installer will not let him, so he downloaded 13.2.151093 and so did I.
Even though we are both on the same version, when i try to connect to him, I get an error saying he has an older version and must update.
What can we do?
Comments
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Hello @marskoko,
Thank you for your message. ?
You will find all the information you need about using an older version with the free license in our post here:https://community.teamviewer.com/t5/Previous-versions-EN/preserving-ID-after-the-change-user/m-p/56029/highlight/true#M2900
If the hardware of the devices you are connecting with does not allow the latest version, you won't be able to use TeamViewer for free and will be blocked by this message.
I hope this could help. ?
Best regards
Jean
Community Manager
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@JeanK wrote:Hello @marskoko,
Thank you for your message. ?
You will find all the information you need about using an older version with the free license in our post here:https://community.teamviewer.com/t5/Previous-versions-EN/preserving-ID-after-the-change-user/m-p/56029/highlight/true#M2900
If the hardware of the devices you are connecting with does not allow the latest version, you won't be able to use TeamViewer for free and will be blocked by this message.
I hope this could help. ?
Best regards
Jean
I did everything, thanks for help.
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