preserving ID after the change user

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seifedinovem
seifedinovem Posts: 2
edited May 2023 in General questions

Good day. I have teamviewer 13.2 license and 80 hosts. The problem is the loss of the host id after changing the user. Is it possible to pin the id to the PC and not to the user?

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  • JeanK
    JeanK Posts: 6,987 Community Manager 🌍
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    Hello @seifedinovem,

    Thank you for your message.

    The ID is linked with the hard- and software of the device itself.

    Only a change of the hardware or a major update of the OS could change the TeamViewer ID.

    If you are using TeamViewer on a Server, I recommend you to have a look at this article: TeamViewer on Windows servers

    I hope this could help. If not, do not hesitate to contact us again.

    Cheers

    Community Manager

  • seifedinovem
    seifedinovem Posts: 2
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    Spoiler
    5.PNG

    All PCs in the windows domain and the user domain respectively. When a PC running the user other than to whom were bound to the license teamviewer. The PC no longer appears in the management console

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