When a user clicks on the "help me" button TeamViewer doesnt send a help request
Nope, scratch that, It does work. If the screen that comes up has a delete button on it, then they already have an open case. Click delete, then enter the fields, then click "Request Support"
I concur, it does not appear to be working on my custom host either.
Learn more about the latest feature we’ve released.
Discover quick, practical tips to get more out of TeamViewer each month.