Can not get past helper installer

I am trying to help a friend on his Macbook Pro remotely and had him download the latest version of Teamviewer. But when he launches the Teamview App after installing, he gets a pop up box saying that "Teamviewer is trying to install a helper tool." Enter your password to allow this.

He then puts his Mac's user name and password into the Teamview dialog box, clicks install, and the box goes away. The upon launching the Teamview app again, gets the exact same dialog box.

We used to use Teamview sometime last year, but now it will not launch.

I need to be able to control his computer and/or watch what he is doing so I can guide him through various actions. Teamview on my Macbook Pro works great!

Hope that you can help us get beyond this problem.

Thanks in advance,

Lew

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TeamViewer 15

Comments

KJDITSolutions

I am having the same issue

removed and reinstalled several times

also tried chrome, safari and firefox

all the same

keeps asking to install helper

then after the password entered, it disappears, and no connection seen.

repeats each time i try to connect.

any ideas? as this is urgent

Max_L2z

I need help on this matter too and I am getting no joy from Team Viewer?

I have left numerous comments and nothing! I am not asking for much, just an answer! I want to work from home, but have to come into the office because of this crazy problem! Can anyone please help me???

RJG1999

Same issue here. Renders Teamviewer useless at this point.

MatthewBochsler

I have the same issue. is there another thread that addresses this?

JeanK

Hello @Lschuc,

Thank you for your message and welcome to the TeamViewer Community! ?

Unfortunately, we could not reproduce this error.

I recommend you to:

Restart the Mac
Try again with the following .dmg: TeamViewer for Mac

I hope this could help. ?

If not, do not hesitate to ask your questions here. ?

Best regards

Jean