Thank you for playing fair



  • skgeniusja
    skgeniusja Posts: 2 ✭✭

    Dedicated field is not activated

  • 허정훈
    허정훈 Posts: 2 ✭✭
    edited December 2023
  • Underskore
    Underskore Posts: 3 ✭✭
    edited March 13

    Teamviewer, this **bleep**. How does using teamviewer to control my pi and my other pc trip the commercial use at least twice **bleep** year now?

  • John_McGlaughlin
    John_McGlaughlin Posts: 1

    I have been using TeamViewer privately for decades. Recently I have been exhausting my laptops cpu and memory and rather than spending another grand on upgrading I remember TeamViewer and connected my old desktop to my laptop to offload cpu and memory consumption so both my devices are connected nearly all the time. I am guessing this is what triggered the commercial suspicion.

    Once filing for the access reset, how long does it take to get reestablished?

  • Pannathat
    Pannathat Posts: 1

    I'm Using from my laptop to my home pc to download my personal picture and Remote destop for playing game on my pc

    Why I got commercial

  • Tof06
    Tof06 Posts: 1

    In this procedureto reclaim free version, when you mention: Add all TeamViewer IDs that are involved in your connections. 

    Should we provide all IDs from which we connect from, or also IDs on which we connect to ?

    Hope it is only from, otherwise I have more than 10 :(

  • krupers
    krupers Posts: 2 ✭✭

    Hello everyone, I am also having that issue but with a notice like that. I can confirm that I filled that form last time, because as an University Lecturer I have to connect remotely to my computer at the University as well as my other home computer and I have some devices I use frequently. Unfortunately I didn't know that I (probably) have to add to this for all IDs, not the primary one I am connecting from (not to), so this was my mistake. But now I can not resubmit this form and I do not know what to do :(

    I already confirmed my personal use and I can confirm it again - there is absolutely no commercial use, but I think that I was stressed and filled the reset form wrong - this is the effect of my fault :(

    Could you help me with that?

  • Tsanguine
    Tsanguine Posts: 4 ✭✭

    I have a commercial license as well as a personal free license and I would typically switch accounts depending on what machines I needed to access. The free personal one times out now and locks instantly making it worthless. Is there anything I can do? I'd rather not move all of my personal machines into my commercial license.

  • kristoffe
    kristoffe Posts: 1

    See I have never used this commercially and I noticed when I had a bug for jpg thumbnails I cleared my cache on many levels with ccleaner. Suddenly I am now accused (which in writing is LIBEL by teamviwewer) that it is commercial. I have always used this on my home system for my friends and their pcs. It's funny how they go through waves of this and harass users while claiming it is free. it would be interesting to match this 03-19-2024 with the amount of increase in price and how many workers they have laid off.

  • DoGauss
    DoGauss Posts: 1

    The quiz doesn't quite address my issue, as it is somewhat niche:

    • I'm currentliy in front of my work notebook and I COULD log in to TV with my company license - but I don't want to, because:
    • I do have a private matter to attend to with TV on a family member's notebook
    • I do not wish to use the company license for a private matter, because
    • although I could - and my boss wouldn't mind - I'd still rather not mix private and corporate matters more than neccessary
    • But as I cannot access my private PC at the moment (on vacation) the company notebook has to suffice.


    • The TV id of this notebook is primarily linked to my company account
    • How can I use my private account on the very same machine when tending to a private matter that requires TV?



  • MassimoSavino
    MassimoSavino Posts: 1
    edited March 25

    I have used TeamViewer to assist my father with desktop issues -- as a free, personal user -- for nearly 15 years now. On upgrading to the latest version, I was suddenly blocked from use under the false suspicion of commercial use, today. I accessed the reset page, and supposedly was reset.

    However, on reinstall and restart of the application, I was blocked again.

    Shame. I will never use this ever again, this software **bleep**.

  • nhumctech
    nhumctech Posts: 3 ✭✭
    edited April 3

    I submitted a request to re-enable free use.

    I got an email from TeamViewer support saying I needed to fill out another form, sign it

    2) THIS FORM is a declaration of private use that needs to be printed, signed personally and sent back to us replying to this email.

    The problem is the link to THIS FORM seems to be broken. When I click on the link I get this error message

    This site can’t be reached’s server IP address could not be found.

    How do I get the correct link to the form to fill it out and send it back?

  • theyland
    theyland Posts: 3 ✭✭

    Hi. When filling out the free reset form, which device is the "affected device"? My PC or my 86 year old mother's mac? I only entered my mother's device ID; should I have entered my device id? Or both IDs?

    Should I fill out the form again using my device ID, or both IDs?


  • Woolnut
    Woolnut Posts: 1

    Just had this suspected commercial usage pop up appear, even though I barely use TV and when I do, it is always to the same couple of devices which are owned by family members. I don't really understand how this so called detection works, I suspect because I am on Windows 11 Pro?

    This is a massive pain in the proverbial and the form isn't exactly useful, as its not immediately actioned. Often the need for me jumping onto for example my grandparents computer is fairly urgent. Having 5 minutes at a time to try and fix an issue and also having to navigate through random pop ups and accusations of commercial usage is irritating.

    I don't really know what was wrong with the old way this worked. I am looking for alternatives that don't accuse me of unfair usage and restrict me based on idiotic detection methods.

  • remotemyowndesktop
    remotemyowndesktop Posts: 1 Newbie

    I use teamviewer from my ipad (while not at home) to access my mac (at home) to use the desktop interface that like multiwindow functionality or some software which is not possible from the ipad, I do this for several hours on a row, all activity is for personal use. Is this commercial or private use?

  • sgeorge
    sgeorge Posts: 1 Newbie

    TeamViewer for private use is fake.

    After filling out the reset form I got the feedback that the Id was successfully added. But it still does not work. Meanwile I have taken much too much time with trying to get free private use.

    It would be more honest to say, that teamviewer is for commercial use only. That would have been saved a lot time for me.

    Finally, I am sure, never to come back to teamviewer.

  • Toniodiaz
    Toniodiaz Posts: 1 Newbie
    edited June 25

    Hi Esther,
    I've been using TV for so long that I cannot remember. Always it has been as a private use like giving some support to my mother or father in their computers as they are not that skilled in IT or accesing to my home computer with my laptop from abroad. I have never had problems until today that I got that message and couldn't connect anymore.

    I cannot imagine how do you determine that helping my mother using her laptop could be considered a commercial environment.

    I could not even use the app for the 5 minutes stated, after a few seconds the session was terminated.

    I carefully read al the comments above although they are quite old and followed the instructions to reset or reclaim my free version. Filled the form and submitted it for a message that the response could take up to 72h. Some of the people here seem to have no success even after several days. How could I be sure you are considering my case and not to waste my time.

    Just as I told you before I loved the TV app for years and I'm sure you can see that my connections happened rarely and just as you asked, personal to my beloved ones. I would hate to find another source to do that since I got used to TV and always trusted the security of your connections.

    Do I have to go and find another app? In which other can I trust?

  • RoMo17
    RoMo17 Posts: 1 Newbie

    TeamViewer is a fantastic tool! But why have they not figured out that the dialog box telling you about that your use are suspected to be commersial, also should have a link to this explaining page, so that you easily can find how to handle the situation!

    Time after time it have happened to me, and every time I spend meny grey hairs trying to find how to correct the error.

  • DanIvan
    DanIvan Posts: 1
    edited June 28

    This is the third time in under a year I'm asking for a reset. I only connect from my Ipad or Iphone to my windows computer. 95% of the time I connect between the same two IP's which both belongs to private homes. How can it suddenly be flagged as commercial use?

    I'm currently trying **Third Party Product** while waiting for my TV to be reset. It works great so far.

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