does TeamViewer ever call its customers about updating their software?
Hello @Leftwjl,
Thank you for your message and welcome to the TeamViewer Community! ?
Our customer support only pro-actively contacts a customer if the customer submitted a ticket or reached out to us via phone.
If you didn't submit any ticket and you have someone at the phone requesting you updating your software/hardware (or doing any actions on your device), then it might be a scam attempt.
We highly recommend users to only trust people they know and not follow instructions of unknown callers. You will find more information here: TeamViewer and scamming
I hope this could help. ?
Best regards
Jean
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