Scam?

Leftwjl

does TeamViewer ever call its customers about updating their software?

JeanK

Hello @Leftwjl,

Thank you for your message and welcome to the TeamViewer Community! ?

Our customer support only pro-actively contacts a customer if the customer submitted a ticket or reached out to us via phone.

If you didn't submit any ticket and you have someone at the phone requesting you updating your software/hardware (or doing any actions on your device), then it might be a scam attempt.

We highly recommend users to only trust people they know and not follow instructions of unknown callers. You will find more information here: TeamViewer and scamming 

I hope this could help. ?

Best regards

Jean

JeanK

Hello @Leftwjl,

Thank you for your message and welcome to the TeamViewer Community! ?

Our customer support only pro-actively contacts a customer if the customer submitted a ticket or reached out to us via phone.

If you didn't submit any ticket and you have someone at the phone requesting you updating your software/hardware (or doing any actions on your device), then it might be a scam attempt.

We highly recommend users to only trust people they know and not follow instructions of unknown callers. You will find more information here: TeamViewer and scamming 

I hope this could help. ?

Best regards

Jean