should current teamviewer 15 be able to connect to a device with teamviewerqs 10?

eyeguy1
eyeguy1 Posts: 1
in General questions

should current teamviewer 15 be able to connect to a device with teamviewerqs 10?

I have an older ipad that cannot be updated anymore, it hasTeamviewerQS ver 10. 

When I try to connect, I get the error: The remote TeamViewer is running anold version which is out of date. Therefore you cannot connect to this version anymore. Your connection partner can update Teamviewer by clicking on "Help" - "Check for new version"

Can anyone help with this?

Is it possible to have an older verion and anewer versioninstalledonthe same machine?

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  • Esther
    Esther Posts: 4,051 Staff member 🤠

    HI @eyeguy1 

    Thanks for your question.

    Connections to older versions are only possible in case a TeamViewer license is active on your account.

    In case you or your connection partner do not have a license, a connection will only be possible if both devices use TeamViewer in the latest version (version 15).

    You can find more information here: Updating to the latest and greatest version of TeamViewer. 

    Best,

    Esther

    Former Community Manager

Trustpilot

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