Lost access to business license

petru_miftode

I had a business license activated under my account, due to hardware changes I lost access to it, I have changed to my previous configuration but I still don't have access. I have tried to add the license key again but I am getting: 'The license you tried to activate is already activated on another TeamViewer account.'

How can I get this resolved ?

JeanK

Hello @petru_miftode,

Thank you for your message and welcome to the TeamViewer Community! ?

As the message says, your license is most probably already on an other account (e-mail address). Please check if you might have activated it on a different account.

If not, please contact our customer support directly for assistance:

• https://www.teamviewer.com/en/support/contact/ 

Best regards

Jean

JeanK

Hello @petru_miftode,

Thank you for your message and welcome to the TeamViewer Community! ?

As the message says, your license is most probably already on an other account (e-mail address). Please check if you might have activated it on a different account.

If not, please contact our customer support directly for assistance:

• https://www.teamviewer.com/en/support/contact/ 

Best regards

Jean