Chat window persitence

jdbliss

Is there the ability to make the Chat window on the Teamviewer Host app stay open when I disconnect from the remote session with the user's machine? Being able to leave them instructions would be nice.

Thanks, John

JeanK

Hello @jdbliss,

Thank you for your message and welcome to the TeamViewer Community! ?

Yes, you can leave a note that will remain even after closing the session.

All you need to do, is to Go to Actions and click on Leave Note.

Form there, you can leave a text notice and close the session.

The note will remain on the remote computer's screen:

I hope this could help. ?

If not, do not hesitate to ask your questions here. ?

Best regards

Jean

JeanK

Hello @jdbliss,

Thank you for your message and welcome to the TeamViewer Community! ?

Yes, you can leave a note that will remain even after closing the session.

All you need to do, is to Go to Actions and click on Leave Note.

Form there, you can leave a text notice and close the session.

The note will remain on the remote computer's screen:

I hope this could help. ?

If not, do not hesitate to ask your questions here. ?

Best regards

Jean

cquirke

Thanks, that is helpful - but what would be even better, is to add a link to a persistent copy of the in-session chat. Currently, this is lost whenever the session ends for any reason (and reasons abound when supporting sick systems), which really should be fixed!

I'd suggest a "signature" facility, where one could craft exit-message templates to use "off the peg". One of these should include a link to the session chat, if not a full copy of that text itself.

Here's my typical support scenario: I'm paid, other end is free, and during the support session we chat via the top-line UI. Trouble is, whenever TeamViewer loses the connection (by itself, or Internet connectivity drop, or target system crashes... common, that's why they usually need support) the chat is lost. This is maddening, as these chats are our log, and also record start and end times for billing.

So please, persist these chats somewhere, at least on the "paid" end of the session!

adamXpeter

https://community.teamviewer.com/English/discussion/comment/138592#Comment_138592

Can't you find the older chats in the top-right chats icon on the new interface? I'm paid to, and there is two very old chats there. I have chatted with two users of my remote support module.