help me button and no e-mail or request

Crous-amiens
Crous-amiens Posts: 2
in General questions

Hello,

When i do a request with the help me button, this does not do anything.

In the interface, it's written e-mail, but nothing on the mailbox

regards

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Comments

  • bartlanz
    bartlanz Posts: 315

    Do you have notifications turned on for the users you want to get an email? This is set via the Managment Website.

    If my post was helpful, Please throw me a Kudos.
    If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
    Bart Lanzillotti
  • Crous-amiens
    Crous-amiens Posts: 2

    Hello,

    Yes, it was because the group was misconfigured in my custom TV host.

    Thanks

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