Is there a way to have the person providing support show the blue cursor instead of having control? Ideally I would think there would be an easy way to toggle between the "blue guide cursor" and actual control. Technically you can click the button on the shared computer to allow/deny remote control which will make it so you are using the "blue guide cursor", but it seems like that is an extra step and it should be able to be done on the support end and be able to flip back and forth (as user permissions allow). Once you click that button (allow/deny remote control) you are no longer able to control the remote computer, so if you want to go back to controlling you have to ask the other person to click the button. It would be ideal to be able to toggle back and forth on the support end in case a client may feel more comfortable without having someone control their computer just guide them. This seems like a basic thing... basically seems like it should almost be an option when starting the session to be in "guide mode" instead of control and then you could ask for control possibly. Maybe I am missing something?
