registration of a new user doesn't work

Exonix

Hello,

we are using TV 15. We can't create a user because it says - the email address is already exists although it is not true: I can't find any user with this email address.

Well, I've added an email alias for a user and finally create the user. Now, we are waiting for confirmation email but nothing comes... Yes, we use corporate anti-spam solution which registers any received emails, but I even don't see TeamViewer tries to send the email at all...

I would appreciate for your help. Thank you in advance.

JeanK

Hello @Exonix,

Thank you for your message and welcome to the TeamViewer Community! ?

Have you checked this post?

If this has not worked out, please reach out to our customer support: https://support.teamviewer.com/a/ 

Best regards

Jean