Still a free account after paying?

izzy

I paid for the business renewal on 7/16 and the funds were taken out of my account.  But my Team Viewer account still shows "free".  What needs to happen for that to get updated?

ragstefaniacurt

same for me, i haven't received activation email!

Fiona_G

Hi @izzy,

Thank you for your message and welcome to our community.

Our system shows your subscription renewal has been deactivated. I would recommend contacting our support team via support ticket or via phone support directly to find a solution.

They will be more than happy to help!

Best regards,

Fiona

Fiona_G

Hi @ragstefaniacurt,

Thank you for your message and welcome to our community.

I'm sorry to hear about the issue you were experiencing. Please kindly check your spam/junk folder.

If you still couldn't find your confirmation email, please contact our support team via phone support. They will be more than happy to assist!

Best regards,

Fiona