I paid for the business renewal on 7/16 and the funds were taken out of my account. But my Team Viewer account still shows "free". What needs to happen for that to get updated?
Hi @ragstefaniacurt,
Thank you for your message and welcome to our community.
I'm sorry to hear about the issue you were experiencing. Please kindly check your spam/junk folder.
If you still couldn't find your confirmation email, please contact our support team via phone support. They will be more than happy to assist!
Best regards,
Fiona
Hi @izzy,
Our system shows your subscription renewal has been deactivated. I would recommend contacting our support team via support ticket or via phone support directly to find a solution.
They will be more than happy to help!
same for me, i haven't received activation email!
