No activation email

Mike_Brophy
Mike_Brophy Posts: 2
in General questions

I'm not receiving an activation email and without being able to validate my account I can't get support!

I've checked spam and junk folders. I had to create this account just to be able to join the community forum.

Seems like this is a common issue but all the solutions just say the problem got fixed, but not how.

 

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  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍

    Hello @Mike_Brophy,

    Thank you for your message and welcome to the TeamViewer Community! ?

    You will need to contact our customer support directly to get this sorted.

    You can contact our customer via the following link:

    I thank you in advance for your understanding.

    Best regards

    Jean

    Community Manager

  • Mike_Brophy
    Mike_Brophy Posts: 2

    I cannot contact customer support to lodge a ticket as I cannot login without having validated my account.

    I cannot contact customer support via phone as the Remote Access licencse does not include support via phone.

    Who do I contact for a refund?

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