Overdue Invoice Paid, but still no access

KOSITSERVICES

Hi, I have aid Overdue Invoice, but TeamViewer still getting the messaga on top:
Connection is blocked due to Overdue Invoice.

Have not received any activation emails.

Please assist.

Reagrds,
Kos

JeanK

Hello @KOSITSERVICES

Thank you for your message and welcome to the TeamViewer Community! ?

If could be that your payment was not processed by our system yet.

Can you now connect again? Or are you still blocked?

We are sorry for the inconveniences caused.

Best regards

Jean

JeanK

Hello @KOSITSERVICES

Thank you for your message and welcome to the TeamViewer Community! ?

If could be that your payment was not processed by our system yet.

Can you now connect again? Or are you still blocked?

We are sorry for the inconveniences caused.

Best regards

Jean

KOSITSERVICES

thank you - all works now.

AscotRacecourse

Hello, 

I have the same issue too, We have made payment but are not able to access and a message pops. 

I cant get hold of anyone and we need to urgently use the software!

 

 

mikeops

Hi TeamViewer,

We have the same issue at Superfos Randers (customer account [removed per Community Guidelines]). The invoice was paid Monday and we still have the banner.

I asked my account manager and he asked me to contact you here to speed up the process. I wonder why he did not do it for me instead of me having to go through the steps of creating a support account etc. But here I am :).

While you please remove the restriction asap?