How can I cancel my subscription

dangelo77
dangelo77 Posts: 1
in General questions

I once have a Teamviewer account(not this one now I'm login) with a remote access license.

I DELETE that account BEFORE I realized that I haven't cancel the subscription yet.

Here's my question, after I delete my account, does the subscription stop automatically? If not, what should I do to cancel that subscription?

Please help, thanks.

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  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @dangelo77,

    Thank you for your post and we are happy to help.

    For your security, all cancellations must be submitted in written form, by submitting a ticket with your licensed account. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.

    Deleting the account doesn't mean you have canceled or terminated your subscription.

    I hope this clarifies it for you.

    Best regards,

    Fiona

    Fiona_G
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