how to activate my license

I have a remote access license with this login account.

But in the management console, it shows I am a free user.

I try to reactive from the link you give me by email but after I log in, it shows a message "The license you tried to activate is already activated on your TeamViewer account."

How can I fix this?

Please help, thanks.

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License query

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Fiona_G

Hi @DangeloS,

We are sorry to hear about the issue you are experiencing.

In this case, we have created a ticket for you. Please communicate via email with our support team for further assistance. The ticket ID has been sent to you through a Private Message.

Best regards,

Fiona

DangeloS

I want to cancel my remote access subscription.

I can not open a ticket via management console -> get help, it will guild me to this community.

could you please tell me how to open a ticket.

thanks.

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