how to activate my license

DangeloS
DangeloS Posts: 2
edited May 2023 in Licensing

I have a remote access license with this login account.

But in the management console, it shows I am a free user. 

I try to reactive from the link you give me by email but after I log in,  it shows a message "The license you tried to activate is already activated on your TeamViewer account."

How can I fix this? 

Please help, thanks.

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Comments

  • DangeloS
    DangeloS Posts: 2

    I want to cancel my remote access subscription.

    I can not open a ticket via management console -> get help, it will guild me to this community.

    could you please tell me how to open a ticket.

    thanks.

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @DangeloS,

    We are sorry to hear about the issue you are experiencing.

    In this case, we have created a ticket for you. Please communicate via email with our support team for further assistance. The ticket ID has been sent to you through a Private Message.

    Best regards,

    Fiona

    Fiona_G
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