link icon
Ask The Community

how to activate my license

I have a remote access license with this login account.

But in the management console, it shows I am a free user. 

I try to reactive from the link you give me by email but after I log in,  it shows a message "The license you tried to activate is already activated on your TeamViewer account."

How can I fix this? 

Please help, thanks.



  • I want to cancel my remote access subscription.

    I can not open a ticket via management console -> get help, it will guild me to this community.

    could you please tell me how to open a ticket.


  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @DangeloS,

    We are sorry to hear about the issue you are experiencing.

    In this case, we have created a ticket for you. Please communicate via email with our support team for further assistance. The ticket ID has been sent to you through a Private Message.

    Best regards,