Hi, I have an existing Remote Access License paid for since March. I am trying to access support for this license; over the phone it tells me to submit a ticket, but when I click on the support link to submit a ticket, it takes me to the community group.
I have looked at my account, and it lists my license type as 'Free', however I have activated my license, and if I try and reactivate it, a message comes up saying it has already been activated. So this doesn't make sense.
The reason this has come up is that I have been trying to upgrade my subscription, but for the last 2 hours I just have a message on my account saying "Thanks for your purchase.
Your contract will be updated with the next few minutes". I also tried calling sales, but after another hour on hold I gave up.
Any help would be appreciated; right now everything about TeamViewer seems very poor - the product, the support, and every associated function - so my conclusion is to cancel my TeamViewer subscription and use an alternative!
