How do i raise a ticket?
I have purchased a team viewer remote access license but not received an email or license key - how to i access this?? Or how do i cancel the license as not impressed with lack of support.
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Hi @Gill2
Submitting a ticket requires an active license on your account.
As you are currently waiting for the license activation email, you can -for now- not submit a ticket.
I am not aware of a delay with email sending, but I will check this internally.
After you were able to activate a ticket, you can submit a ticket as described here: How to submit a ticket
Thanks and best,
Esther
Former Community Manager
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So if my issue is that when i puchased the license it did not ask for an email address so i dont see how it can send me an actvitation email! How do i resolve this if i need an active license to raise a ticket.
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Hi again,
If no email address is being given, the purchase should not have been possible.
My recommendation for you is making a new purchase.
After you received and activated your license, submit a ticket (How to submit a ticket) and make sure with the support team afterwards that any double order will be cancelled. However - I doubt that the first order was successful.
Hope this info helps you.
Best, Esther
Former Community Manager
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https://www.teamviewer.com/en/lo-remote-access/
If you follow this process it asks for billing address but not email address and then takes payment. So how do i cancel this purchase. As i really dont want to use your service and as i have only just purchased i am within my rights to cancel.
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No it takes me direct to the name address and payment page and I did not have an account then. I created a new account after payment to see if that would show me the license but it doesnt. I definately have a pending transaction and i really want to now cancel this - how do i cancel it there must be a way?
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Please as requested advise on how i cancel a TeamViewer Remote Access Base: 3 devices purchase.
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