Subscription Problems

I have an active subscription, which I have been unable to use. I cant even seem to submit a ticket. When I log in I can see my subcription is active. My IT department just sppent an hour trying to get it working but have given up. Any ideas ??

regards

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Yuri_T

Hi @PaulGabz ,

Thank you for your post and I apologize for any inconvenience.

I confirm that your support ticket is in queue and our support team must investigate every case and answers them in the order they are received. We thank you for your patience.

Kind regards,
Yuri

PaulGabz

Today I purchased a single user subscription. Its active when I log in teamviewer customer portal, but in the management console it shows as free expired. Ive spent the whole afternoon trying to resolve this. I cant submit a ticket as the system doesnt recognise I have a licence. Also Ive been have two charged twice for the subscription.

I really need some help here ...

regards