Subscription Problems

PaulGabz
PaulGabz Posts: 4
edited May 2023 in Licensing

I have an active subscription, which I have been unable to use. I cant even seem to submit a ticket. When I log in I can see my subcription is active. My IT department just sppent an hour trying to get it working but have given up. Any ideas ??

 

regards

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  • PaulGabz
    PaulGabz Posts: 4

    Today I purchased a single user subscription. Its active when I log in  teamviewer customer portal, but in the management console it shows as free expired. Ive spent the whole afternoon trying to resolve this. I cant submit a ticket as the system doesnt recognise I have a licence. Also Ive been have two charged twice  for the subscription.

     

    I really need some help here ...

     

    regards

  • Yuri_T
    Yuri_T Posts: 2,249 [Former Staff]

    Hi @PaulGabz ,

    Thank you for your post and I apologize for any inconvenience.

    I confirm that your support ticket is in queue and our support team must investigate every case and answers them in the order they are received. We thank you for your patience.

    Kind regards,
    Yuri

    Former Japanese Community Moderator
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