An error occurred while retrieving your licence. On macOS.

Unable to use teamviewer due to this error.

Used to have a licence through work (though I provided my own machine) now I have left the job I can't connect to my home machine due to this error.

I have comletely removed and reinstalled TeamViewer a number of time, both automatically and manually.

Suggestions?

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Comments

  • JeanK
    JeanK Posts: 7,028 Community Manager 🌍

    Hello @randomuserA,

    Thank you for your message and welcome to the TeamViewer Community! ?

    You will need to contact our customer support directly to get this sorted.

    You can contact our customer support via the following link:

    I thank you in advance for your understanding.

    Best regards

    Jean

    Community Manager

  • This isn't a great answer given that we can't raise a ticket for a free license... I have a licensed TeamViewer account through my work but it has nothing to do with the machine I'm having the same issue on.