An error occurred while retrieving your licence. On macOS.

Unable to use teamviewer due to this error.

Used to have a licence through work (though I provided my own machine) now I have left the job I can't connect to my home machine due to this error.

I have comletely removed and reinstalled TeamViewer a number of time, both automatically and manually.

Suggestions?

Find more posts tagged with

macOS

Issue

Comments

Danl80

This isn't a great answer given that we can't raise a ticket for a free license... I have a licensed TeamViewer account through my work but it has nothing to do with the machine I'm having the same issue on.

JeanK

Hello @randomuserA,

Thank you for your message and welcome to the TeamViewer Community! ?

You will need to contact our customer support directly to get this sorted.

You can contact our customer support via the following link:

Via phone: https://www.teamviewer.com/en/support/contact/
Via support ticket: https://support.teamviewer.com/a/

I thank you in advance for your understanding.

Best regards

Jean