An error occurred while retrieving your licence. On macOS.
Unable to use teamviewer due to this error.
Used to have a licence through work (though I provided my own machine) now I have left the job I can't connect to my home machine due to this error.
I have comletely removed and reinstalled TeamViewer a number of time, both automatically and manually.
Suggestions?
Comments
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Hello @randomuserA,
Thank you for your message and welcome to the TeamViewer Community! ?
You will need to contact our customer support directly to get this sorted.
You can contact our customer support via the following link:
- Via phone: https://www.teamviewer.com/en/support/contact/
- Via support ticket: https://support.teamviewer.com/a/
I thank you in advance for your understanding.
Best regards
Jean
Community Manager
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This isn't a great answer given that we can't raise a ticket for a free license... I have a licensed TeamViewer account through my work but it has nothing to do with the machine I'm having the same issue on.
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