link icon
Ask The Community

An error occurred while retrieving your licence. On macOS.

Unable to use teamviewer due to this error.

Used to have a licence through work (though I provided my own machine) now I have left the job I can't connect to my home machine due to this error.

I have comletely removed and reinstalled TeamViewer a number of time, both automatically and manually.




  • JeanK
    JeanK Posts: 6,516 Community Manager 🌍

    Hello @randomuserA,

    Thank you for your message and welcome to the TeamViewer Community! ?

    You will need to contact our customer support directly to get this sorted.

    You can contact our customer support via the following link:

    I thank you in advance for your understanding.

    Best regards


    Community Manager


    Did my response answer your question? Help out others and select it as the Accepted Answer

  • Danl80
    Danl80 Posts: 4 ✭✭

    This isn't a great answer given that we can't raise a ticket for a free license... I have a licensed TeamViewer account through my work but it has nothing to do with the machine I'm having the same issue on.