Not Received Activation Email URGENT!

Hi, I have purchased a Multi-User TeamViewer Premium Licence, I have received the invoice and Activate Your TeamViewer Customer Portal email but I have not received the Licence Activation email!

I am not able to create a ticket as my Licence has not been activated!

Please look in to this URGENTLY as you have not supplied the service I have paid £**Information removed as per Community Guidelines**GBP + VAT for and now have no remote access support for my customers!

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Accepted answers

Fiona_G

Hi @SteelJay,

Thanks for your reply.

We have created a ticket for you and an activation link has been resent via email.

I've sent the ticket ID to you via a Private Message.

Please kindly reply to the ticket via email to communicate further with our support team.

We are sorry again and thanks for your understanding.

Best regards,

Fiona

JeanK

Hello @SparkHorizon, @stassara, @DawidDTiQ,

Thank you for your message. ?

We are sorry you had issues with receiving emails...?

Please open a ticket, our engineers will whitelist your email and it will work fine again.

You can open a ticket here: https://support.teamviewer.com/a/

If you can't open a ticket, please contact us via phone directly.

Cheers,

Jean

TeamViewerUser45834

Wow, thank you so much. I will double check that my whitelists rules are correct then I will attempt to login to the client again, then report back with the results.

Thank you!

.Carol.fg.

Hello @TeamViewerUser45834

When a mail server blocks our messages, the email bouces back causing our servers to stop sending any further message.

We reset the system to send you the emails; however, this will not fix the issue if your gateway is still blocking/rejecting our emails.

Once you configure your gateway to allow our emails to come, please try again. 😊

Ying_Q

Hi @mmkalim1,

We are sorry to hear that you are still waiting for your activation link.

May I first ask you to check your email inbox and spam folder for the email from TeamViewer? Sometimes the TeamViewer communication emails might land in your spam folder while you are waiting.

If in the worst scenario, no luck happens in your email inbox, quickly contact the TeamViewer Sales team via Chat💬 or Phone☎ for confirmation of your order please. We are sorry for the inconvenience caused by the delay in email delivery.

Hope you will soon receive the activation link and successfully activate the license.

Best,

Ying_Q

All comments

Fiona_G

Hi @SteelJay,

Thanks for your reply.

We have created a ticket for you and an activation link has been resent via email.

I've sent the ticket ID to you via a Private Message.

Please kindly reply to the ticket via email to communicate further with our support team.

We are sorry again and thanks for your understanding.

Best regards,

Fiona

JeanK

Hello @StevenPatterson

Thank you for your message.

We are glad that you finally received the email.

We wish you a good week.

Best

Jean

JeanK

Hello @SparkHorizon, @stassara, @DawidDTiQ,

Thank you for your message. ?

We are sorry you had issues with receiving emails...?

Please open a ticket, our engineers will whitelist your email and it will work fine again.

You can open a ticket here: https://support.teamviewer.com/a/

If you can't open a ticket, please contact us via phone directly.

Cheers,

Jean

Cal67

I contacted support via phone and they solved the problem in a few minutes.

Thanks again.

Helixenergy

I also have attempted to receive the conformation email many times this morning. I waited over 30 minutes. I checked spam filter and all locations within email. I checked traffic to find that no email has been seen or turned away. What is going on?

Any help here would be great.

Thanks.

TeamViewerUser45834

It worked, I received the activation email. Thank you so much for your help!

TeamViewerUser45834

Wow, thank you so much. I will double check that my whitelists rules are correct then I will attempt to login to the client again, then report back with the results.

Thank you!

hharrold

I have not received any emails for device authorisation even though I have asked for this numberous times. I have then tried to log into my account but its saying its not a trusted browser so they will send a email to verify but this isn't coming through either. So I am logged into my premium account on my computer so I changed the email and password but still no joy. no emails are coming through! please help!

eamon

https://community.teamviewer.com/English/discussion/comment/118798#Comment_118798

I assume most people have this problem with this product package - My guess is the email template needs top be fixed to actually include the activation link.

On the phone, I had to say that I am not calling for support. I am calling to finish my purchase and if they could not help me activate that I would have to cancel for a refund because they could not deliver the product I paid for. Took 2 minutes for them to send the activation link.

Good luck

eamon

I did - The activation email that TV has set up is missing the actual link. Have someone look into it. The template needs updating.

I just received a new activation email - no link still. ( I assume you or someone who saw this request sent the canned activation email).

I got this sorted out by calling the sales rep who manually sent me a link to click to activate and it worked immediately.

Here is the entire activation email I have received 3 times - the only links (which I cant post) are to the guide PDF and the community forums):

Hi eamon,

Thank you for choosing TeamViewer.

Please read the License Activation Guide before you activate your license.

Description

TeamViewer Remote Access

QTY

The terms of our End User License Agreement (EULA) and Data Processing Agreement (DPA) are applicable.

Need help?

Check out our License Activation Guide or the Remote Access Community page.

Happy Connecting,

TeamViewer

inovabrazil

I created a new user, with **Do Not Post Email Addresses**.

But I didn't receive the confirmation e-mail.

I asked for it twice.

I created a new user because I didn't receive my new password in my e-mail: **Do Not Post Email Addresses**.

What's happening?

Yuri_T

Hello,

Thank you for reaching out to us and I apologize for any inconvenience caused.

The first email immediately after purchase is the email that contains the activation link.
This is sent prior to the invoice as the invoice may take up to 24 hours to generate.

We are also facing the impact of the Corona Virus and need to ask everyone for a bit more patience in these difficult times.Once again, I apologize for any inconvenience caused.

If you are unable to locate this specific email, please call our support team or let us know in this thread again.

Kind regards,
Yuri

SteelJay

Hi @Fiona_G,

Many thanks for your help, received the activation email after your help and all is now activated and working great.

I do not know why so many people are moaning about Teamviewer Support, I just have to say its impeccable, all you need to do ask the right questions, give the correct information, be courteous and patient and within no time your help will arrive.

Thanks @Fiona_G and the Teamviewer Team and well done, keep up the GREAT work.

Fiona_G

Hi @SteelJay,

Thank you for your post and sorry for the inconvenience caused.

Our system shows the activation email has been sent successfully. Could you please check your spam folder as well? The subject of the email is How to activate your TeamViewer license.

If you still couldn't receive it, we'll investigate further for you.

We look forward to your reply.

Kind regards,

Fiona

humanbe

I solved this issue

On the login page, I changed the language at the bottom to English, logged in, and resent an activation email again, and arrived. :)

rmach

Same problem. I can't find anywhere to open a ticket for this issue either.

TRACKING

Good morning @JeanK, I'm having the same issue, I didn't receive my activation email, can you help me with this? Thanks

JeanK

Hello @TRACKING

Thank you for your message.

As the resolution of your issue would contain private information of yours, I sent you the reply as a private message. ?

Cheers,

Jean

DawidDTiQ

I have the same issues. email to activate and trust devices not reach to my mailbox. Please Help

Qerion

Same issue here! Please help me with this.

Best regards,
Rick

hharrold

I have just received the trusted browser link, however now I cannot log into my account

please can you check [personal information removed] is registered to our premium account?

Thanks

Karolus

Exactly same issue

Cal67

Hi,

I paid my subscription a few hours ago but I have not received an email and my account remains as a free account. Your website states that an activation email will be sent immediately!

Can you help.

zrupj7rr

I'm having the same problem. Please solve. I tried "changing" my email address (to make sure there wasn't a typo). I've check the spam folder. I've tried re-sending. Nothing.

machinelearning

I have same problem, i didnt get my activation email.

machinelearning

I have same problem i didnt get my activation email, and cannot call to support because its not working hours.

alumltd

Email addy cannot be activated due no email reply... no activation dialog or code ever rec'd even tho' updated yesterday with replacement, "FREE" version 15.6.7 on 64 bit computer which shows as verified device & receiving email from other aspects of TeamViewer.

"Team Viewer" shows in Win 10 latest 1909 version, resident in old "Program Files x86", not in "Program Files" for this 64 bit desktop...

Please advise with many thanks in advance & VKR!

Alexander {removed by moderator - Please do not post personal/identifiable info]

lorraineburns

@JeanK I haven't received an activation email either.

oran

Me too. My email is **Personal information has been removed as per Community Guidelines**.

algates

I put in the wrong email address. Need to changer. How?