Getting teamviewer accounts to recognise a Ltd company

CITalliance

Hi I am hoping someone from Teamviewer with some understanding of UK Ltd companies and trading as names. Years ago we signed up with our trading name. We are being asked to renew and want to renew but have our vat number that is clearly our Ltd company. The accounts department are demanding an official document which links the two entities. As you know there is no such document and providing links to explain what a trading name is. Will be interesting if it goes forward to a collection agency or court so trying to resolve this before that happens. All I want is a vat reversed charged invoice and I will pay. Its ticket  33829102

Anyone else suffering this madness?

 

Yuri_T

Hi @CITalliance ,

Thank you for your post and I apologize for any inconvenience caused.

I have forwarded your feedback internally and our team will reach out to you shortly.

If you have any other questions, please feel free to ask in the support ticket so our customer support representative will assist you.

Kind regards,
Yuri