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    • Can't hear other user in screen recording

    Tsukasa42User: "Tsukasa42"
    Tsukasa42

    Hello,

    When I'm in a remote session with another user, I started an internet call with them and we can both hear each other through TeamViewer. When I start a screen recording through TeamViewer, we can continue to hear each other but when I playback the recording, I can only hear myself. I can't hear the other user in the recording. Is there a way to get this working?

    Thanks,

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      Yuri_TUser: "Yuri_T"
      Yuri_T
      [Former Staff]

      Hi @Tsukasa42 ,

      Thank you for your post.

      First of all, please make sure that you use the VoIP through TeamViewer. If you use an internet call instead, the screen record cannot catch VoIP.

      Secondly please check "Record partner's video and VoIP" from Extras > options . Remote control.screen recording.png

      Hope this will be helpful.

      Best regards,
      Yuri

      Former Japanese Community Moderator
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