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Commercial use - Connection time out

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  • You have to  get a clearance for every device you have it is not related to the account. I had been logging on using a tablet to chekc on some raspberry pi's and other machines - all non-commercial use. THe tablet gave me the warning message. I coincidentally had to rebuild the tablet and the message went away for about a month and then came back - I had to fill out the form specific to the teamviewer id for the tablet to get rid of the commercial use warning. (I also had to do it for all the raspberry pi's I was running!)

  • i got a mesaage from the teamviewer client that  they has marked my account due to they think i use it as corporate.. but now they prevents me from helping out my little brother in the other end of the country.

     

    what do i do?

  • I use TeamViewer to help to my parents and It shows a message that it is a commercial use detected. Unlock my account please!

  • jt4242
    jt4242 Posts: 2

    You're right!  I had forgotten - last time, when I had to send in the reset form,  I just remember the waiting and waiting and hating not having access to TeamViewer!

    Thanks!!  that makes more sense. 

    I still wish it wouldn't happen especially with no cause.  I'd rather pay a reasonable license fee (not the crazy price for the commercial version) and not have to deal with this - it's a super program but to go from free to $58 per month is a bit of a leap!.  I'd be willing to pay $5 per month - I don't use it that often but do need it when my daughter has PC problems or when I'm away and want to logon to my home PC.

  • I just filled out the stupid form again to prove it that they not looking.  The web sated that someone will get back to me in 24 hours.  Lets see, I'm not holding my breath. I'm looking for another means to get this done.  This is about 10 times i've filled out a form and waiting for nothing to happen. Also this time i listed most of the computers that i use.  Not sure if thats worth anything.   

  • I use Team Viewer free version to connect to my mom's Mac computer as she is 95 and cannot control her computer.
    In the last few days Team View has disconnected after a few minutes.
    team Viewer has been working wonderfully on our computers for years now.
    Suddenly, it is not working so well.
    I have updated Team Viewer on my mom's computer and my computer to the latest free version of Team Viewer.
    Can you tell me if there is a way that I can use Team Viewer on our computers so it does not disconnect after a few minutes?
    Thank you

  • as1959
    as1959 Posts: 1

    Dear TeamViewer support

    I am unable to connect remotely to my partner system using TeamViewer. 

    My Id-**Information removed as per Community Guidelines**

    Partner Id- **Please do not post TeamViewer IDs**

    I have attached the message that is displayed while trying to connect remotely to partner system. Please help me resolve this issue. 

    Thank you

    message

  • I am using for personal, but it is saying commercial use is detected

  • I have started getting Commercial Use Detected on all my machines at home! This is crippling me as I have several devices across the house that I need to connect to remotely... namely: my HTPC in my living room, my laptop, my desktop (which I primarily use).

    Why is it detecting commercial use? Is it because I am working from home due to COVID? What other options do I have? I use the same desktop for both work and personal use...

    Please fix this!

  • MF_1234
    MF_1234 Posts: 0

    how much the Max time for one connection it PC in a non commerial use? i need to know ho long it will take before this message will show (maximum session duration to a partner teamviewer in non commercial use)

  • I just had this problem today too...I only use teamviewer a few times a month at most...for a friends computer and my spare computer that I run [email protected] for covid research on...I tried to connect to it today using my main computer from a friends house (different physical IP address, maybe this is why?) on my PC, and poof! it popped up, and now I can't stay connect for more than a minute.

     

    Pretty annoying, and (once again) poor programming on teamviewers part.

  • Yuri_T
    Yuri_T Posts: 1,976 Moderator

    Hi @MF_1234 ,

    Thank you for your post ?

    The free version of TeamViewer has a three-hour limit on its connections. This means each session will be disconnected after three hours. However you can always establish a new connection again immediately afterwards.

    Please note that licensed versions of TeamViewer do not have any time limit on their connections. If you have a need for unlimited connections, please consider purchasing a license. We will be happy to discuss our licensing options with you and give you a personalized quotation by our sales team.

    Hope this will be helpful.

    Kind regards,
    Yuri

    Community Moderator/ コミュニティモデレーター
  • tonyjp1
    tonyjp1 Posts: 1

    my account is a free account is being treated like it commerical account can i please get a account reset

  • bendksu
    bendksu Posts: 2

    My computer crashed and I had to have a new SSD card installed, so basically, I am working on a "new computer". When I try to connect with my friend via TeamViewer, I receive the following message:

     

    Connection blocked after timeout. Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license. Connections to this partner will be blocked until 08:12.

     

    But each time I try to connect again, the time is moved up. Why can we not connect?

  • xs1
    xs1 Posts: 11

    Guys, i have used teamviewer for more years than i can remember... early 2000s sometime. I have 3 PC's (total). 2 of which i monitor once a day for a brief minute..  1 pc is now only letting me connect for 10 seconds before it boots me off, the other i cannot connect to at all because it says the "trial has expired"?? Im not using either box commerically..  One is my content server and the other i have listed is my mothers PC, I have to help her & my daughter with every now and again.. 

    As much as i appreciate this program being free, its becoming almost unusable. Id be willing to pay monthly for a private account, but the commercial accounts are way to expensive for basic home use. 

    Please help!

    DOWNLOAD Mbps: 919.48
    UPLOAD Mbps: 942.24
  • thanks for your reply

    just i need to know how much time i can use the team viewer free lience before the following message appear :

    connection blocked after timeout

    your license limits the maximum session duration to a partner. immediate reconnects are blocked

  • xs1
    xs1 Posts: 11

    Pc 1 :  Fine

    PC2:   says commercial use detected, but the license says free usage; disconnects every 10 seconds

    PC3:   says trial version "expired"  for some reason and wont connect to or be conected to by any other pc. 

    Im not sure why the changes, but i cannot use this program at all :(

    DOWNLOAD Mbps: 919.48
    UPLOAD Mbps: 942.24
  • Facing the same problem here since yesterday

    I'm free user and has set up TeamViewer with 

    Free license (non-commercial use only) - Dhruv Saxena

    WhatsApp Image 2020-08-29 at 10.33.51 AM.jpeg

  • imjhen
    imjhen Posts: 1

    I have never used TeamViewer for a commercial purpose. I mainly use it on my laptop on main level of my home to access my desktop upstairs. Sometimes my brother accesses my computer remotely to help me with a problem. This is the extent of my usage.

  • same happens for me it **bleep** and seems like i cant get any help

  • High565
    High565 Posts: 3

    It is TeamViewers' new business model.   You don't make money on free services, just on paid (aka. commercial) subscriptions.  Suggest you try one of the other still free services.

  • xs1
    xs1 Posts: 11

    I cant even connect to my home server at all now.. literally going to have to hook up a keyboard and mouse again to go use it when needed. This a major PITA >.<  I se up this box specifically for remote access... 

     

    https://drive.google.com/file/d/18dtGl4V6zxqfrLTPD2ZK2LX_h3GU-g6Q/view?usp=sharing

    DOWNLOAD Mbps: 919.48
    UPLOAD Mbps: 942.24
  • I never had an issue logging into my computer till today. I have teamviewer installed on a few different devices. I went out of town for the week and my newish laptop wont connect to my personal computer.

    Everytime I go to log in it says commerical use detected and times me out. it says to try again in a minute to which it fails and resets timer. My phone connects fine but that is such a small screen to get what I need.

    I read other posts of people submiting a ticket but I do not see how to.

  • @Esther 

    You received an incorrect answer. I get the same time limit. In fact, it now states that it will terminate after 5 minutes. Which when dealing wirth a family member and getting them to get you the code and get connected, takes exactly 4 minutes and 59 seconds... This is a REALLY stupid addition to their already difficult to use software.

    I can't think of a more complicated UX/UI, pricing or anything. I am truly baffled why people are using this. 

  • I connect to a machine and then get kicked off after 5 minutes.

    There is a popup stating:

    "TeamViewer Free does not allow conections to customized TeamViewer clients with your own company logo. Please use the basic Quicksupport or the full version.

    This session wil be terminated after 5 minutes."

    I am not sure what that is even supposed to mean. I downloaded the client, I have them download the client and now this....

  • getting disconnected

  • bazbsg
    bazbsg Posts: 100 ✭✭

    @xs1 If your server is running a server OS, like Windows Server 2010 for example, then TV requires a license to connect to it. TV has redefined the word commercial to mean something different than what the dictionary states. Using TV at a school is also defined to be commercial. Check their terms of service to see this.

    If all your computers are at the same location (assumption since you can connect a keyboard and monitor), ie, on the same LAN, then TV is overkill. The main benefit of TV is they have a server somewhere that all TV cients log into and that server can find and connect you to a computer in a remote location. I live in Asia and I use TV to help my mom in the US. If all your computers are on the same LAN then you can use software with the Virtual Network Computing protocol to connect to them without needing a TV server or even an internet connection. Within my house I use such a program even though I do have all my computers registered on TV in case I need to access them remotely.

  • Esther
    Esther Posts: 3,337 Community Manager

    HI @bdoubleu 

    For me,this sounds more that there is commercial usage suspected for your connections. Please read: Thank you for playing fair and consider filling out the form. I added the link to the form in the article ?

    Best, Esther

    Community Manager
  • Thw0rted
    Thw0rted Posts: 8 ✭✭

    Just as a data point for other users in this thread:

    • I submitted my form on 29 July
    • I noticed that my system was working normally (i.e. not flagged) around 14 August
    • I got an email yesterday evening (31 August) saying that the reset was successful

     

  • My teamviewer is now working the way it should so i would like to say thank you to every body.

    It is working correctly because i only ever used it to connect to computers in my own house, for personal use and to help my family run their computers i.e. because they are part of my house hold, and live in the same house so thank you again.

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