Please find more information here.
Ive looked everywhere, tried everything, deleted files
I dont understand i want to use teamviewer for personal use
I just want to get my hands on a real staff member but apparently you have to buy the product to even talk to one
This is **bleep**sing me off
I am having the same problem. I called the 800 number and was told that TeamViewer is no longer offering support to its Free users. And that email support for free users is shutting down as well ("if it has not already"). So, I was told the only way for me to maybe get help would be to write to the Community. When I told the "customer" support person that the Community postings indicate this is not an issue that can be solved via the Community, he said, "I don't know what to tell you. As I've state many times, there is no longer support for free users. We wouldn't be doing so well if we continued to support non-paying customers.You could try using a different computer or something." !!! I was appauld by this "customer" (paid only) support person. So, since I don't plan to buy a new computer for the sole purpose of using Team Viewer and there is no customer support for free users and the Community can not help, there seems to be NO way to fix this issue. Has any one found a solution?
The ONLY solution to fix a Comercial or Both selection durring the installation process is to go to this page (https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-TeamViewer-trial-Your-trial-period-h...) and then fill out the form mentioned.
HelloI testet Teamviewer Business. After expired test time i want back to the home or privat licence. but i cant. i uninstalled and installed teamviewer again. but ever when i will log on my other pc, it shows me up the message: test licence expired. what i have to do? greetings from switzerland :-)
Why my TeamViewer tells me my license is over when I'm just a free personal user? I look for answers and all the stuff I find where old pictures...
How I can use my TeamViewer as normal?!
Chances are you either selected Business or Both for type of use when you installed TeamViewer rescently. OR TeamViewer has suspected you are using it for Business use.
You will need to go to this page: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-TeamViewer-trial-Your-trial-period-has-expired/ta-p/5267. Review it and do what it says. Towards the bottom of the page is a link that brings you to a form you'll need to fill out and submit.
As of today my 2 TW instances started to act as commercial ones (both of free). It makes impossible to use.
Tried to open a support case but the form said my account cannot tied to a license (surprise, surprise Sherlock, those are free licenses), so support ticket cannot be opened.
Why it starts act as a commercial license and how can it be changed back (beside of uninstalling and forgot TW for good)
Same here. i just use it every few month to connect to my fathers laptop, and today i needed to connect and it says i use it for commercial Purposes. This is a joke...
How to fix this?
You will both need to go to https://www.teamviewer.com/en/support/personal-use-verification/ and fill out the form.
I am running TeamViewer on my personal laptopt, which I use at home and at work, and another another computer at work. At home I connect from my laptopt to the computer at work because the ip of my research insitutute is registered to acces private research databases like webofknowledge.To whom may ai speak to still use the software for free?
That's not answer of the question _WHY_ it started to acting this weird. Byt filled up the form and nothing happened as expected. (btw log files are mandtaroy? **bleep**? in the back office TW must see the assigned license)
I guess TW is bit behind reality and thinks the lates insider build of Windows 10 is a server.... LOL.
I think by mistake i installed teamviewer with trial for commercial use. After the peroid expired i tried to go to the free mode but i couldnt (which makes it impossible to connect to home pc ) i extended the peroid of the trial and i hope there is a fix for this issue meanwhile.
Im an individual using team viewer with friends. I do not have a business however my free trial has run out.
Can you please reset my licence?
Go to this page and do as it instructs. https://www.teamviewer.com/en/support/personal-use-verification/
My ticket number is 3156599
I am also in the same situation, and haven't received any resolution. My use is personal, to help my wife, my kids, and my parents, I don't understand why I keep getting a "trial expired" message.
I recently purchased a few computers from my work, they have previously been used in a commercial enviroment and we do have a Premium license with 2 channels. Since i purchased from my work i am now wanting to use them for my family with my personal account, but i am now getting the trial expired notice and i am locked out.. could i get these computer reset? or what process do i need to go through to acheive this? i looked at submitting a ticket but it says i need a lisence to do so..
Wir haben versehentlich bei der Installation kommerzielle Nutzung statt nicht kommerzielle Nutzung ausgewählt. Nun läuft die Testversion ab, wenn wir in den Ferien (Lager) sind, von wo wir zwingend auf den Computer zu Hause zugreifen können müssen.
Wie kann von kommerzieller Nutzung zu nicht kommerzieller Nutzung geändert werden? Was passiert, wenn die Testversion abgelaufen ist?
Danke für jede Hilfe!
i have had team viewer on my laptop and did the free version because i needed it for my computer to remote access while i am in school and my laptop version states that it is needed to purchase a business one because my free trial is over. however i requested the free one because i am not useing it for business purpose. what do i do now because i can not use mine.
I am using team viewer to access my personal computer for no fonancial or otherwise compensation, yet upon initial installation I believe I may have selected commerical use by mistake. Please advise
Ticket ID: 3303473 Subject: Request from Personal Use Verification form
I selected commerical use by mistake when installing TV on my personal computer.
I am using TV to access my personal computer and not for financial or otherwise compensation
Ticket ID: 3303473 Subject: Request from Personal Use Verification form.
hello. I had a problem. I always have a free license, but few days ago I saw a message that has expired trial period. Tell me what do I do.
I can not access ``1 computer due to it saying it's going to disconnect in 5 minutes. I've installed and reinstalled numerous times and it still says the same thing.
It has now been over a week since I filled out the stupid form for you to correct my "Trial Period" problem. Has anyone out in this community ever gotten their problem fixed? Reply if you have and how long it took to get fixed. I use this program maybe once a month which doesn't justify me paying for this service. So I guess if you're a free customer and have problems good luck on getting anything resolved. Anybody else who's fed up with this try **Third Party Product**. It works a **bleep** of a lot better than Teamviewer and it's free with a pdf manual as well.
Please note that as stated in this form, due to the large number of requests this can take up to 30 days. Thank you for your patience.
A friend made a mistake when installing Teamviewer and i can't find how turn back to the private use.
I just started having this issue on a Windows 10 PC and an iMac. I've used TV for several years and never received this message before. I have not uninstalled or reinstalled, but do update when it asks to. I have 2 other PCs that have no issue whatsoever. I'd ssay this is more of a bug than anything.
My sessions also keep timing out at the most innappropriate times. I use version 12 free. Looking in the extras menue I do not even have the option to disable timeouts. It is most annoying!