Transfer computer-groups to new account

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matt_lop
matt_lop Posts: 4
in General questions

Hi all,

we just aquired a company with an Teamviewer-corporate-license with 500+ computers in 8 groups. We are able to share this groups with our own ("new") account. 

But I guess, when the old account is deleted or disabled, cause the license is running out, we will loose these informations :'(

Is there a way to export / import these computer

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  • JeanK
    JeanK Posts: 6,987 Community Manager 🌍
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    Hello @matt_lop

    Thank you for your message and welcome to the TeamViewer Community! ?

    You need to log in with the owner-account(s) of these groups and then share it with your new accounts by giving full access. We explain how to proceed in this Knowledge Base article right here: Sharing groups 

    If you have no access at all to the TeamViewer account that own the groups, there is, unfortunately, due to security reasons, no way to access the groups.

    I hope this could help. ?

    If not, do not hesitate to ask your questions here. ?

    Best regards

    Jean

    Community Manager

  • matt_lop
    matt_lop Posts: 4
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    Hi @JeanK,

    that is exactly what we did. we shared the existing group in "Account A" (old account) with "Account B" (new company).

    But what happens if "Account A" is deleted after a while? Is "Account B" loosing the groups / computer-profiles?

    Thanks

    matt

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