Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Comments

devilmedic

yea i was under commercial got that fixed now 2 days later it times out after 1-2 mins. its only personal and family computers i connect to

Harold_Yonkin

I was not flagged as a commercial account, Just a timeout a few minutes into a session

8thgen

Hi - I also just started having this issue also, I am connecting to one of my personal computers.

devilmedic

i was flagged for commerical got that fixed now dc after about 20 seconds

Glenn_Maffe

same here

free version disconnects after a few seconds. i only connect to one pc

dav43w3w

i am having the same problem and i open ticket as well, not yet responded. can anybody help me please how to fix this ? i already cleaned and reinstalled.

Harold_Yonkin

Anyone else having disconnect after a few minutes online with a remote? I'm using the free version

Skylar

I needed to reactivate my team viewer ID because I am getting a timed out message. I followed the steps of going through the reset management. I am at the point where I have to download the PDF form, sign it, and scan it back in. However, when I click to download the PDF it gives me error message and the PDF cannot be downloaded. I switched browsers to see if it was a browser issue. Any support? Thanks!

G_Rex

TeamViewer has "sort of" acknowledged the issue. My suspicion is they've made a change that has caught plenty of abuse but also created "false positives".

Explanation and solution are here: https://community.teamviewer.com/English/discussion/94784/thank-you-for-playing-fair/p1

tl;dr - you need to fill out a form and send it to them to request your ID be "reset" - it takes a couple of days (sigh) but really isn't that hard. You give them your TeamViewer IDs and tell them how you're using T.V.

Heebs

I found a solution on youtube that worked for me

I cannot post links - but search "How To Fix "Connection blocked after timeout" On Teamviewer (2020)"

The process took 20-30 minutes but so far I have been connected thru teamviewer for 45 minutes now with no issues (Before this I could only stay connected 10-20 seconds.

I don't know how long this will work, will I have to re-do it occasionally? Not sure.

Silverio

Good afternoon,

I'm register user that for years has used TeamViewer in educational area (University) and also to help relatives and friends with their computer.

Recently (and once more) the teamviewer cut down the communication at 1 minute appx. I am not using it for commercial use.

Please, could be so kindly to allow me to continue using it?

Thank you,

Silverio

Joesatriani

Hi, everyday teamviewer disconnets me because with this message "you are using it for commercial use". It's not true because I use it to connect to my mother phone and my father computer.

Why? What possible do?

baughmom

I am having the same problem

spruceymaine

One more thing: TV creates a log file which is accessible from the 'extras' menu selection.

My log shows these entries indicating a timeout, but without any reason.

2021/03/27 11:07:48.022 7828 2588 S0 SessionControl::TerminateSession: Session termination reason SessionTimeout

spruceymaine

BTW- Is this monitored by TeamViewer support? If not, I'm not sure what use this support forum is.

spruceymaine

I'm also having this problem. I use team viewer from two computers in my house to connect to another computer in my house which is hard to access directly. Interestingly, the timeout problem seems to only happen when connecting to 'computer #3' from 'computer #1'. 'Computer #2' doesn't seem to time out. The only difference is that 'computer #2' is logged on under a local windows account than #2 and #3. I checked the settings on the remote computer where the management sessions are timing out and it's set to not timeout. I'm not receiving any indications that TV thinks I'm using this for commercial purposes.

I've been using TV personal for several years and this problem just started a few weeks ago. It's a great product, but not currently useable for my purposes. Help?

Jeremy_W

This must surely be a technical issue - any hope of an answer on this from support?

Jeremy_W

This must surely be a technical issue - any hope of an answer on this from support?

PDL4404

Having the same issue. I have not used the app for a couple of weeks sue to this problem. Is there a way to correct?

ab56128

I dont know if I have resolved it, but i opened this webpage: https://www.teamviewer.com/en/reset-management/

You have to make a pdf, where you state that you do not use the program comercially, and the you must sign that and upload it. And they will contact you within 2 work days. So I hope I solved it :-)

Atle

Heebs

Having exact same issue here - If anone gets solution let us know

In the meantime I will play around with **Information removed as per Community Guidelines** and see if that does what I need

St3v3C

I have the same problem. My home computer is 1000km away from my travel laptop. I don't do any commercial use. The remote times out in 1 minute. I only use TeamViewer to access files on my own computer. I don't get a "commercial use" message on either computer. The remote just times out. TeamViewer team PLEASE HELP!

GodzillA

I dont use TeamViewer for commercial

Icemat

And how you solve it

aznric3boi

What part of the app is triggering this timeout? There isn't any explainations.

ab56128

I have the excact same problem, I'm trying to help my parents(over 80), that live on the other side of Norway, but get disconnected after 1 minute.

Icemat

I have a free license teamwiever that I use to help sometimes my children with homework. After 1 minute teamwiever disconnect me. Why?

thank you for any help

PetriK2021

After the latest update session can last ONLY UNDER 1 MIN...where is the fault, and how to correct?

JeffRoselli

Unable to stay connected to my friend's computer, just like everyone else. Wondering if it has something to do with Windows 10 updates?

Emberlite

I'm having the same issue. I contacted support and they won't help anybody with a free license. The guy I spoke with suggested I go to teamviewer.com/reset. I proceeded through the steps and it's been three days. They still haven't reset it. I'm going to try it again.

Edit ---- Ah, I forgot to do something. Follow the directions and print out the PDF file, sign it, and scan it back in to send it to them. I'll let you know if this works.