Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Commercial usage

Comments

Pupkin79

Hey TeamViewers,

Had this issue before (resolved back in March 2020), went through the process to prove that I have TW for private use, everything worked fine until today cannot remote onto the same computer I connected yesterday and earlier today

Here's reply when licence use has been reset:

"...........

Dear User,

Thank you very much for sending your self-declaration of personal use to us.

We have successfully reset the TeamViewer ID you submitted via the form provided earlier, and we acknowledge that you are using TeamViewer for personal use only.

With your signed declaration, we took additional steps to make sure your TeamViewer ID remains reset.

The reset has been applied within the last five business days.

Please note that if your usage pattern changes and your connections are deemed to be Commercial in nature, your reset may be reverted at any time.

Furthermore, please keep in mind that a TeamViewer connection always involves two devices (TeamViewer IDs) and the pop-up might be displayed because of the remote side.

Have fun with TeamViewer and enjoy your day.

We look forward to hearing from you.

Best Regards,

Your TeamViewer Team.

................."

files777

Hello. When connecting from a mobile phone to my home computer, I got a message - commercial use was detected and now I cannot use the program for personal purposes as provided for by the free version, subject to the terms of use.

What should I do?

Mykeehu

Dear support,

I connected to my friend for help, and after connection I get timeout error, and TV dropped my connection, and I cannot reconnect again. I can't help to my friend.

Your servers have too high traffic in home office? Or why cannot connect to other PC for help with free account?

mrbigfoot76

I like the free service and i use for myself

mrbigfoot76

I am not using teamviewer for commercial use i am a trucker and i like to checkin on my home commputers while on the road so please stop cutting me off.

GM0VGI-D

I have the free licence for TV15 running on 5 PC's on Windows 10 pro (latest version)

This afternoon, one of my PC's, Surface Pro 3, starter timing out as described above

My other 4 PC's all working fine. All PC's connected in my home via my one and only router.

Any help in resolving this issue appreciated

jellyatt

By the way I am using the private version - come on support get this fixed ASAP

Fred_S

I'm trying to connect to a home computer that has always worked in the past with the free version. Now it's timing out within 30 seconds of the connection. What's wrong?

GM0VGI-D

I have the free ver TV15 running on 5 PC's on Windows 10 pro (latest version)

This afternoon, one of my PC's, Surface Pro 3, starter timing out with the same messages as above.

Any help in resolving this issue appreciated

hawohe

Hi from Germany. I've got the same problem since today on for computers. Using Win10 64Bit and Teamviewer 15.5.5.

I asked the german community for help....and wait...

houndini

Since a few I can connect and then after a few seconds I am loosing connection. Teamviewer behaves Like I closed after a regular session. After this I can not connect again.

Jeanmi83

I use license free to help friends and family. I never use teamViewer since 10 days and today when i tried to use Team i ve been disconnected and a message tell me that my using time is finished.

Why ??

thanks for your answer

splashbit

I have the same problem here. This is the second post with the same issue without an answer that I've found

splashbit

Mine is doing that but for all the pc's I have.

I have configured about 7 pc's from my home and my family

Duccio

I'm having the same issue with my account

CF895

Screen Shot 2021-03-18 at 12.11.43 PM.png

Hi, I use Teamviewer to remotely help my family with quick I.T. issues. I have no issues with connections to about 10 computers on my account, but this 1 computer regularly kicks me out after about 1-2 minutes of being connected and then gives me errors when I try to reconnect. It is my mom's personal home computer. Any ideas on why this is happening and how to prevent this from occurring? I've tried reinstalling TeamViewer on her computer, but the issue persists. It's strange because 2 other computers in the same home (same network/ip) do not experience this, so I don't think it's anything to do with Teamviewer thinking I support a business or something that requires a paid account.

Wapapapow

Here I am using the TeamViewer for personal uses, non-commercial. My connection was terminated after a minute or so. I haven't receive any notifications about the "commercial-uses" limit, therefore I wasn't sure if I should head to the Reset Management page to request reset for the uses. I was commonly use to connect to my laptop only.

As a free license user for many years, I am suddenly blocked by TV after one minute. Why?

jellyatt

As Info I have reinstall TV on both Computers, A few months ago I never had a problem. Looks like I will have to move to **Third Party Product** :(

Time out value set to 2 hours

Keven_007

Hi!

I'm only using my personal 2-3 computers to make things from one to each other. Teamviewer is blocking me after 1 minute since 3 weeks and i don't know why...

Thanks!

jellyatt

This happens after about 1min

Then this :(

Then when I try again I get This;-

Can anyone help if not I will have to go with **Third Party Product** :(

Sasa5

Hi All,

I went through the process of declaration for non-commercial use a few month ago. It had been worked fine until now. Then, today, when I tried to connect to my mother's PC it started the old, well-known 'game', saying that too many sessions, commercial use detected and so on.

Is there a need for renewal from time-to-time?

Is it possible to play this fair? I am asking this question because the word 'fair' is shown in your messages every time I use it. These sudden 'games' don't seem to be fair to me. Maybe my English is not good enough and so I don't know what 'fair' means...

Just to clarify: if you really allow us to use it for free, we would really be grateful. If you want to play 'games' just let us know and I promise that I won't try to use it.

Please try to be honest. Thank you in advance.

CalvinMT

I'm trying the "Reset Management" in case @Robert_Master is right.

https://www.teamviewer.com/en/reset-management/

EdConnect

I use the software free at home!!! and also get after 1 minute connect the message 'time-out from the TeamViewer session.

And again problems seems only to be solved, by buying the software.

So, i try to find new software, because this is *bleep*

CalvinMT

https://community.teamviewer.com/English/discussion/comment/115600#Comment_115600

Thanks, but that redirects to (1) "Why do I see 'Commercial use suspected' / 'Commercial use detected'" and there's no message saying "Commercial use suspected", nor "Commercial use detected".

(1) https://community.teamviewer.com/English/kb/articles/5265-why-do-i-see-commercial-use-suspected-commercial-use-detected

Robert_Master

The case may be that the program suspected commercial use. Sometimes this happens with too much use, heavy loads, or other reasons.

I recommend you take a look at the explanations from this article: https://community.teamviewer.com/English/kb/articles/4712-how-exactly-is-private-use-defined

Ulmo20

Yes, just started to happen to me today. I use it to control my uncle's computer because he has no idea how to use a computer. I have had no problems until today. It logs me out after one minute, then says I have to wait 1 minute till I can log in "Connection Blocked after Timeout. Connections to this partner will be blocked until... *time'. But everytime I try again, the time just keeps changing to add one more minute so that I still can't connect.

One interesting thing I noticed, I can still use the teamviewer on my phone to log in no problem. It's the same account info. Just can't use my computer.

CalvinMT

Exactly the same problem.

Free license, two computers and both logged in.

Those are the two messages that pop-up after the session ends abruptly:

"Your TeamViewer session has timed out and will be closed."
"This was a free session sponsored by www.teamviewer.com. TeamViewer sessions are free of charge for personal use. We thank you for playing fair!"

I never had this issue before and I'm currently using TeamViewer to connect to my other PC in the same home everyday for different university courses. Everything was OK until today...

One of my computers is on Windows and the other one, which I connect to from the first one, is on Debian.

74nanashi47

I have the same problem!

I run an update but that didn't change anything. I still get the message "Your teamviewer session has timed out and will be closed" after that I can't reconnect for 1 to 2 minutes. The next session is also autoclosing after half a minute or so.

Saar

Hello,

I have free license on team viewer and use it for private usages

im getting this error: "Your teamviewer session has timed out and will be closed" when im trying to connect my other computer in my home

any help?

thx