Commercial use - Connection time outAnnounced
Hi all,
π Request your reset here π
Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:
πClick here for reading the blog articleπ
Further articles:
Why do I see 'Commercial use suspected' / 'Commercial use detected'
π Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.
π Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.
If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!
See also: https://www.teamviewer.com/en/pricing/commercial-use/
Thanks and best,
/JeanK
Community Manager
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Has anyone else ever experienced this? I have tried uninstalling, removing settings, restarting, reinstalling several times, but nothing seems to help.
The issue should not be related to my internet, because my laptop can stay connected to people normally, just not my PC. I'm not running any kind of VPN, and my time/timezone are set correctly.
I have not been flagged for commercial use and my connections aren't lasting anywhere near 5 minutes anyway. I'm sure that it disconnects in <1 minute
I really love this software. Please help.
The same here, never used any commercial license, just for personal use for less than 1 hour twice a month, both installation confirmed: Free license (non-commercial use only).
But starting on 13 March 2021 seemed to have given this error, last used was on 28 Feb. 2021 without any connection problems.
Both sides have re-installed the latest (same) version, to no avail, not even 30 seconds, closed the connection every time. When tried to connect, always received the following message:
Unable to connect.
Connection blocked after timeout.
Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license.
Connections to this partner will be blocked until xx:xx.
Any idea ?
(Last laptop SW update was done recently a few days ago)
Hello everybody.
As said, a message appeared today when I logged in to my remote PC. I always do back and forth from my student home in a city, to my parent's house in another city in the weekend. I generally connect to my remote PC on my student home to play with some games remotely, or just to organize some files and online classes at university. So my license is absolutely not violating the free-license terms. The problem is that I can't contact anyone at TeamViewer. They say, in the message, to contact them through a ticket, but I can't do that because it appears that only paid licenses have support through tickets. So, what should I do? Move TV to the trash and use another software?
Thanks.
in my case I understand where the problem lies.
When connecting from the mobile to the PC, I get a warning that a commercial version has been detected and therefore it will only work for 5 minutes.
The strange fact is that both the mobile app and the software in my pc are for non-commercial use.
Now how do I fix it?
Suddenly I am getting a timeout after 1 minute on one of my computers. Then I have to wait for another minute or two before I can log in again. I think it started after a Windows update (but I'm not sure). Is that a Windows issue, or is it because i have suddenly become a suspect? My login says that I have a free license.
Hello,
I have been using TeamViewer for a non-commercial one for several years. I have rarely had any problems. But in one of the latest updates, I can no longer make a remote connection.
It does not give any particular error.
I have already removed and reinstalled the software, but could not fix the problem.
Thanks for the help tips
I rarely use TeamViewer except to support family and a few friends. All of a sudden I am getting a Sorry for interruption message stating that my connection is blocked due to very high activity level. Being that I rarely use it, I don't understand why I am blocked and why it states there is high activity level.
Is there anything I can do to get this corrected or just plan on ditching the Teamviewer product totally?
Hello
I use Teamviewer to connect to my computer that operates my telescope at my hobbyist observatory.
It is not commercial use or anything like that. I am a fan of Astronomy.
The session is cut in a few seconds. I have uninstalled, cleaned, reinstalled and still the same problem.
That I have to do?
I have used it for a long time and have never had a problem.
Best regards.
Hello @Andreas65498746546
Thank you for your post.
As mentioned in this older thread, is not possible to have a commercial account and private account on the same device.
When you log in with the commercial account, it marks that TeamViewer ID as a commercial device.
As it is a commercial device at that time, a free account cannot be used on the same device. This is why the free account times out when in use.
To resolve, the free account would need to be used on a separate device.
I hope this helps clarify.
Josh P.
Senior Community Moderator
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I have the same problem :-(