Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Commercial usage

Comments

netzero

my ticket was deleted... why? **Information removed as per Community Guidelines**

netzero

where is the solution for this?

netzero

absolut the same

Aperl

I have the same issue.

Waiting for support team replay to this post

gabriglz

I have an issue after trying to connect one of my computers on my home, it shows and error attached, the app only allows me to connect for a minute and then it shows up the message

could you please help to advise to solve this issue

regards

franco_fz

in my case I understand where the problem lies.

When connecting from the mobile to the PC, I get a warning that a commercial version has been detected and therefore it will only work for 5 minutes.

The strange fact is that both the mobile app and the software in my pc are for non-commercial use.

Now how do I fix it?

izc

Well what to say other than bye bye teamviewer

Hello **Third Party Product**:-))))))))))))))))))

bjornz

Suddenly I am getting a timeout after 1 minute on one of my computers. Then I have to wait for another minute or two before I can log in again. I think it started after a Windows update (but I'm not sure). Is that a Windows issue, or is it because i have suddenly become a suspect? My login says that I have a free license.

Paullievens79

Message from TeamViewer: ID has been reset from **Information removed as per Community Guidelines** to **Information removed as per Community Guidelines** but nothing has changed?

How long can it take before I see the new ID on my HP pavilion laptop?

Am I being too impatient?

Please some advice...

funkhelp

why 'timeout' always came up?

why i'm blocked?

im privatuser

there was no 'long' connection to a partner

ciprianmp

In my case, exactly the same thing happens when trying to remotely connect to my daughters desktop. Both on latest TeamViewer and with free accounts. Can someone fix it or tell us what is wrong lately with TV?

Msraps

Hi there,

After less than a minute I get an time out on one of my PC`s, but on a second one, no problem.

Best rfegards,

Per.

hutch10

Same issue here. Wouldn't mind paying a small amount or even pay as you go. Trying to support my 94 year old mother and cannot afford the exorbitant monthly company fee. I need generally use it for about an hour or two a month if that and paying over $51 per month fee is not worth it.

Adje

Hi,

I have same issue for weeks now. Already contacted support team but no reply so far :-(

I don't know how to solve this issue :-(

@ Teamviewer support: Please fix this.

franco_fz

Hello,

I have been using TeamViewer for a non-commercial one for several years. I have rarely had any problems. But in one of the latest updates, I can no longer make a remote connection.

It does not give any particular error.

I have already removed and reinstalled the software, but could not fix the problem.

Thanks for the help tips

dparrish2

I rarely use TeamViewer except to support family and a few friends. All of a sudden I am getting a Sorry for interruption message stating that my connection is blocked due to very high activity level. Being that I rarely use it, I don't understand why I am blocked and why it states there is high activity level.

Is there anything I can do to get this corrected or just plan on ditching the Teamviewer product totally?

Antoniolg

Hello

I use Teamviewer to connect to my computer that operates my telescope at my hobbyist observatory.

It is not commercial use or anything like that. I am a fan of Astronomy.

The session is cut in a few seconds. I have uninstalled, cleaned, reinstalled and still the same problem.

That I have to do?

I have used it for a long time and have never had a problem.

Best regards.

JoshP

Hello @Andreas65498746546

Thank you for your post.

As mentioned in this older thread, is not possible to have a commercial account and private account on the same device.

When you log in with the commercial account, it marks that TeamViewer ID as a commercial device.

As it is a commercial device at that time, a free account cannot be used on the same device. This is why the free account times out when in use.

To resolve, the free account would need to be used on a separate device.

I hope this helps clarify.

Andreas65498746546

Hi there,

I am using TeamViewer commercial and private. For private usage I have a free account.

Connecting to a computer with my free account via ID and Password starts the session as usual. But after some seconds - less than a minute - the session is ended by TeamViewer with the following dialog:

Translation:

This was a free session, sponsored by teamviewer... blabla.

I then try to reconnect but TeamViewer says...:

Translation:

Connection after timeout locked. Your license limit the maximum connection time. Reconnections are blocked. Next connection to this partner is possible ar 16:38.

I don't understand why this happens. I thought the free account has a timeout or 3 hours or so.

I hope someone can help :-)

Andreas

amlinor

Did you solve the problem ??

I reported several times the problem to team viewer with no answer.

gusalomao

I'm with the same problem on my Team Viewer, from Brazil.

amlinor

Hello

I am outside USA and trying to connect to my Laptop at home (USA).

Some weeks ago it was working properly but since some days ago, the connection only works around 50 seconds.

I reinstalled the team viewer but the problem remain the same.

May yo help me.

Thanks

amlinor@hotmail.com

costy

Hello Community,

I am using a TeamViewer with a free license. tToday, my free sessions only last 1 minute.When I try to reconnect, I see:

"Connection blocked after timeout.

Your license limits the maximum session duration to a partner , immediate reconnects are blocked ....

I can see no message of suspect commercial use on my screen, do I have to submit for reset or is this something different from suspect of commercial use? I only use it for personal reasons.

Thank you

NNZ

Hello Community,

I am using a TeamViewer with a free license for personal use.

Just like Mykola, my free sessions also last no longer than a minute. Upon establishing a new connection this message pops up :

"Connection blocked after a timeout.

Your license limits the maximum session duration to a partner, immediate reconnects are blocked ...

Do you what's happening here?

Best regards,

Ning

Proton68

I have the same behaviour on one notebook, free sessions do get disconnected after 1 minute and the same message popups.

on another notebook, no problem, I can connect to my pc at home without problem... :-(

Miko_tas

Hello Community,

I am using a TeamViewer with a free license. For one wee or so, my free sessions last no longer than a minute seconds. Upon establishing a new connection this message pops up :

"Connection blocked after timeout.

Your license limits the maximum session duration to a partner , immediate reconnects are blocked ....

Is such a behavior normal?

Best wishes,

Mykola.

AvivMorad

Hello, im using TeamViewer trough my phone to control my computer at home when im at home too..

Actully im just sitting on the bed when im controlling the computer trough the phone just becasue im lazy.

Im watching tv trough the computer and using TeamViewer for the sake of staying in bed and not need to get up from the bed to the computer every time.. its just much more comfortable.

Now, its says that i detected as a commecail account god knows why and doesnt let me to be connected for more than 2 min..

What can i do? please help, im not using this account for commecail purposes!

Fredrikhenning

Hi everyone,

To solve the issue, I found out that you have to go here to verify your private use only.

teamviewer.com/en/reset-management/

Good Luck!

p.s. my application is in the process and I am awaiting their response within 2 business days.😀

André_Voskamp

I have the same problem

André Voskamp