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Received License Activation email, but no active link in the email......

JasonZ
JasonZ Posts: 2 ✭✭

Received License Activation email, but no active link in the email......how can I active the account?

Answers

  • Fiona_G
    Fiona_G Posts: 693 Staff

    Hi @JasonZ,

    We are sorry for any inconvenience caused. Could you please try to open this email from another browser or machine?

    Fiona_G
  • JasonZ
    JasonZ Posts: 2 ✭✭

    I'm using the windows mail. And I tried to use other browsers, but still no active now link. In the other emails which received from teamviewer, I can see such links or buttons like submit a ticket, or call us, and they are okay to click. So the browser or the machine is nothing to do with the issue, because the link is just not there. Please resend me the link asap and I would be able to active/link the purchase on my account.

  • Fiona_G
    Fiona_G Posts: 693 Staff

    Hi @JasonZ,

    If you like, please send through your invoice number and email address via PM to me so we can look into it.

    Fiona_G
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