Sorry for the long delay - I thought I would (somehow) receive an email that my question had a response.
Anyway, "My" TeamViewer connects with the other computer and all is well - for about a minute or so, then it times out
Screen shot also shows second monitor - sorry about that. I have had no problem in the past, this is a recent phenomenon.
I do help several older (mostly older than I, and I am 74) friends, but it is a volunteer situation, not a paid service.
Does TeamViewer "think" I am using this for commercial use? If so, how do I reset my version to "free, non-commercial" use?
I will try to remember how I got here, or my email is **Information removed as per Community Guidelines**.
When using Teamviewer on iOS to connect to my home computer, the connection times out after about a minute. When I try to re-connect, I get an error saying that I have to wait. When I do wait the specified time, I get the same error message saying I have to wait more time. If I tap the "More info" option, I get another message saying "Thank you for your purchase." I'm confused on that, since I've entered no payment information.
I've uninstalled and reinstalled and no change.
Same problem here - Using latest version of Windows 10.
I am disconnected from the remote system after about 50 seconds using TeamViewer Free Licence - no notice that I am being suspected of commercial use (which I am not doing). Both system have 15.13.6 version - uninstalled and reinstalled
Support not allowing us an easy method to provide a notification of this problem is poor - enough people seem to have the problem to warrant them looking into the situation.
I have been having the same time-out problem and I think I just found the answer. I have four(4) PCs (3 Laptops and 1 desktop) my main PC is a laptop that has Windows 10 PRO, my other PCs are Windows 10 home. I just realized, after many uninstalls and re-installs that the Windows 10 home PCs will connect with each other without the timeout problem, it is only when I try to use my Windows 10 Pro PC that I get the timeout problem. I have uninstalled and re-installed on the Pro PC a couple of times but the same result, I even uninstalled TV and then went thru the Registry and deleted every instance for Teamviewer and rebooted and re-installed TV and that did not work.
Is there something about Win 10 PRO that is causing this problem???
keep getting messages I am using for commercial purpose and am not why?
Interesting, after going through the TV "reset" process they told me of my 10 TV PCs (6 of which are mine other 4 are friends and family) that 2 of them had the issue and that all I needed to have reset was those 2, (not all 10 as I had done only a month ago in December 2020) of those two one was Windows 10 Professional. Interesting. I'm aware that Windows server cannot be considered a Personal Use TV installation. I think in some circumstances Windows Professional editions sometimes can be confused for Windows Server edition. Could this be what's happening in this case?
I’ve been getting multiple commercial use violation notices from TeamViewer. I am have been helping my cousin who is developmentally disabled out of state and my mother who is 80+ years old. I do not use it very often. Normally they respond and reset my use. The 8th of November beginning of December as my disabled cousin went on to hospice, I got another commercial violation and want me to help my mother. We are now the middle end of January and I have not heard anything back from team viewer. Does anyone have any recommendations of other programs that do not cost $600 a year to be able to help one person is 80+ years old. I keep getting emails about the Service that I can not use. If they will not reconnect , is it possible to stop getting these emails. The bottom says you can’t unsubscribe.
I think they don't care about free license users.
WHY won't TeamViewer provide an answer to this????
What is the recourse for private non profit users getting flagged as commercial users?
I have a family farm. Soon after I signed up with Teamviewer I called them to see if I needed to buy a commercial license. They told me I didn't. Now I always receive a message saying that commercial use is detected and then it just kicks me out. It is of no use to me now. How can this be changed?
The same thing is happening to me. I am a student. Please fix.
My wife and I are volunteer archivists at a small, all volunteer museum, which is closed due to COVID. We have been using Teamviewer to work on cataloging our collection from home. Last year we got flagged as commercial users. I wrote a protest and my wife got reinstated, but my account never did. I can log in and connect for about two minutes before I get kicked out.
I have tried emailing the company repeatedly over the past few months, but have never gotten a response. What can I do to get access again?
A few months ago, trying to assist my brother, I tried connecting to his PC but got the msg that your system thinks I made too many remote connections and blocked my connection. I'm not sure how that is possible, as I'm not on Team Viewer for months at a time, but when I have a friend or relative with a problem, I may connect 2 or 3 times to resolve their issue.
Today I got an email from Team Viewer indicating that their legal stuff has been updated. In the process of signing in, I got an alert that the system doesn't recognize this device. Strange, as this device is my main computer and I use it 99% of the time. So they sent a confirmation link to "trust" this device. And is how I'm able to ask this question. The only possible reason I may be blocked is that occasionally I use my VPN, and they got an IP that maybe has been used by someone with Team Viewer. Otherwise, I use this very little, and only connect to about 10 friends and relatives sparsely.
Any thoughts would be appreciated! And if possible, remove the block.
Is there any resolution for not being able to get connected? This started before Christmas and I keep getting a time out then unable to reconnect for a time period.
I only use it with my parents and it worked for years until recently.
I have tried to contact Team viewer for help but never received a response.
I have the same issue, started about the same time, have had the same results. I use it to help my brother with his "techno-phobia" Have been a user for years without issue.... but now they seem to think I am a commercial user. That is NOT the case. It is a shame... This really helped me keep my elderly brother in the 21st century.
Why do I keep getting kicked off when I sign on less than a minute seconds it shuts me down
For the last few months I can only remote to my computers for about 30seconds before it kicks me out!
I applied for and received a reset just a few weeks ago and already it is locked again. I have 3 personal PCs I occasionally connect to. All 3 are personal: 2 family members and one friend. My only purpose is to help them (all older people) with their computer problems. It is VERY frustrating to be locked out right when I am trying to help them. Can you please fix your algorithm or whatever it is that incorrectly tags me as commercial?
Have you figured out how to resolve it? Or had any feedback from Team Viewer?
I've been having the same issue for some time, along with a couple friends. After not hearing back from TeamViewer I basically gave up and switched to ** Third Party Product **. Just like any other program and has pros and cons to TeamViewer, but seems to work fine and is also free for personal use!
I use Teamviewer to remotely help my parents with their computers. I have never had a problem logging in until today. I connected and immediately was kicked out with a message of:
Connection blocked after timeout.
Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try again later or upgrade your license.
Connections to this partner will be blocked until xx:xx
Can someone point me in the right direction to alleviate this issue?
I'm trying to find out what this change of the rules are to affect private users I use team viewer to help friends can anyone give me any help as far as deciding if team viewer is going to be free for a while for private use and how many times can you connect to the same person with this version Michelle
Why do I keep getting blocked out? I use TeamViewer for personal use only!
Your site is very difficult to get answers. I have a personal use account and I keep getting message that I have a commercial account and has expired. This happens only on my ipad.. what gives.. your support is not easy to use. I tried to reset and got nowhere
I'm trying to connect to a remote machine. It works for a few seconds, but then TeamViewer says that session has timed out. I've tried rebooting the remote machine and restarting TeamViewer, but that didn't help.
On a second reconnect, TeamViewer shows a message - "Connection blocked after timeout. Your license limits the maximum session duration to a partner, immediate reconnects are blocked"
I use TeamViewer a couple of times per year, and previously it was not an issue.
I am using the Teamviewer free personal version in my PC(Windows 10 Pro) and my laptop. I was able to connect whitout any problem until recently. When I connect now to my laptop, it connects only for 1 minute and then disconnects. If I try again, Teamviewer will send me a message that I it detected a commercial use.
I do not know what changed the behavior of Teamviewer .
This is probably not the right place to leave this post but I can't get a response from anyone @ Teamviewer. It's funny too 'cause someone from there contacted me last year when I was getting blocked for 'commercial use' which was not happening. I finally gave up and found something else and then this year I decided to give it a try again and it has been allowing me use. Here's the thing. I have 2 desktop computers that I connect with using my laptop and I'm only connecting to 1 at the moment out of fear of being flagged again for 'commercial' use. I just want to ask someone if it is OK now for me to connect to both without being flagged. Who can answer me?