Hello,
Just got a mail with a updated EULA notification.
I looked up the EULA, but I cannot seem to find updated sections A.I.10.1 and B.I.11.1?
Ross.
Hello dear customers,
Thank you for all your questions.
As you could see from the message, it is our duty to inform all potential users about changes to the EULA. This is conditioned by the GDPR.
Most of the changes are only editorial, so we have adjusted the EULA to our new products like Co-Browsing or Frontline. The sentence "The updated TeamViewer EULA shall become effective four weeks after this notice pursuant to sections A.I.10.1 and B.I.11.1 of the EULA, unless you exercise your right to object within 15 days." refers to the fact that the aforementioned sections state that we may amend the EULA accordingly - this point can now be found under section A.6 amendments to the EULA.
We hope this could help you to understand these recent EULA changes.
All the best,
Jean
Thank you for trying to explain, particularly in a language other than your own.
You say "many" changes are only restructuring of the EULA into modular form. Since you say "many" rather than "all", could you explain what are the changes that are not just related to making the EULA modular - in other words, what are the real changes?
Thank you.
Could you also give us the email address to which we should send any written objection (clause A.6 of the EULA at https://www.teamviewer.com/en/eula/#eula
, which URL we were given in the 2021-1-23 email)?
This clarifies nothing. What is exactly changing in updated EULA? Why EULA linked in email does not have sections A.I.10.1 and B.I.11.1, that are mentioned in the same email? How can I object those changes, that I can't even see? And finally, WHY ARE YOU STILL SILENT? 15 days given to object are passing in couple days.
I just got an email notifying that TeamViewer products EULA changes in 4 weeks, unless I use my right to object those changes within 2 weeks. Sections of EULA that are told to be changed in e-mail are absent in EULA itself. As I could not find what exactly is being changed, I want to use my right to object those changes. How can I do that?
They're in there -- both are titled "Changes to the EULA" if you want to search the page. It outlines TeamViewer's right to update the EULA and how they will communicate that to users. I don't think that's what was changed -- the email just referred to them as an explanation for why the email was being sent.
Also, it's kind of suspicious to update a complex multi-hundred page EULA without clarifying anywhere what exactly was changed, or to offer older versions so we can compare and see what's different ourselves.
The main change I can see for users of the free version is:
2.6. Product Specification in case of Free VersionA key element of and part of the Product Specification for the Free Version is the display and receipt of personalized marketing messages in the Software as well as the processing of personal data necessary to provide such personalization. In this context, the Free Version also requires cookies, including in certain cases third-party cookies, to be placed on a Customer’s devices, which enables TeamViewer and third-party recipients to analyze the Customer’s product usage as well as online usage behavior. Detailed information on the purposes and exact implementation of personalization processes are described in TeamViewer’s Privacy and Cookie Policies.
It looks like they want to collect info about your sessions and put advertising on the screens for you to see.
The present EULA mentions an option to register one's disagreement with any change, which if done, keeps you on the old terms. However, it of course doesn't tell you how to register such disagreement.
I think UK's "unfair contract terms" legislation will apply here - the company's atrocious and uncaring attitude will further weaken their case, but one fundamental aspect of the legislation is that you cannot be held to terms you cannot see until too late (the example usually given is terms printed on tickets such as those for a bus or car park which you don't get until you've paid). In this case, the "sections A.I.10.1 and B.I.11.1" being mentioned in the original email but not being present in the EULA linked to in that same email is more or less a textbook example.
One could still imagine the situation was/is unintentional, but will persevere nevertheless. The expiry of the period to object will be irrelevant (the absence of any detail of where the objections are to be emailed will also be relevant).
This clarifies nothing. What kind of changes are going to happen? How exactly can I object these changes? What are sections A.I.10.1 and B.I.11.1, which you mention in email, but are absent in EULA linked to the email? And finally, why are you still silent? 15 days are passing in couple of days.
I got this email, where can I use the right to file an objection?
“The updated TeamViewer EULA will enter into effect pursuant to sections A.I.10.1 and B.I.11.1 of the EULA four weeks after receipt of this communication, unless you exercise your right to object within 15 days. “
I am a personal user of Teamviewer and I wonder why I received this email and I don't use TeamViewer very much, so I don't think I will use it if I have to pay for it. Please teach me the way.
Can we have more clarification on the latest EULA update? https://www.teamviewer.com/en/eula
"The updated TeamViewer EULA will enter into effect pursuant to sections A.I.10.1 and B.I.11.1 of the EULA four weeks after receipt of this communication, unless you exercise your right to object within 15 days."
First of all, there's no A.I. or B.I, it's just A.10 and there's no B11 either.
Could you guys send out a new email condensing just the changes?
It looks like they intend to put adverts in for users of the free version, which will worry the 82-year-old lady I help out. But even if that's what they want to do (which seems reasonable on the face of it), the underhand way they've tried to tell us is pretty despicable - incompetent, really: they told us the changes were in clauses X and Y of the EULA, in the same email giving us a link to a EULA which doesn't contain those clauses.
It does contain a clause saying a user can object, and thus stay on the old terms; it doesn't say where to send the objection, so I've sent mine to every address I could find on the website :-)
I used TeamViewer ONCE, 3-4 years ago. I no longer have that computer nor will I ever use it again, yet I can not find any **bleep** way to delete my account. The contact feature only links to the community forum.
HELP! Just remove my **bleep** account, I NEVER want to be contacted by Team Viewer again!!!!
I very much agree with what has been said here and I HIGLY object to any changes when it's not made REALLY clear what these changes are.
Yes Teamviewer team, please clarify.
Please send just the differences.
From the EULAs we have found, it would appear that we can object to any changes, and thus remain on the unchanged terms - but they don't say where these "in writing" emails are to go to. I suggest press@teamviewer.com, ir@teamviewer.com, and the individuals on https://ir.teamviewer.com/websites/teamviewer/English/80/contact-_-services.html; I suggest using Bcc also.
I am particularly interested din the changes to the Remote Management module. I support several older family members using this method in various states and it would be impossible for me to continue to help them without this method. Most of them have been forced to go online for basic functions like paying utilities and accessing banks and need help and support often just to get information that those of us that grew up with computers take for granted.
TIA
100% this.
You have to clarify the sections and provide a changelog. Otherwise, Privacy Authorities will be informed.
I just received notification that basically said, "We changed some things in the EULA. Do you agree to them?" Is there a summary of the proposed changes? Or is it a case of "Go find them. Good luck." Hint -- A summary of proposed changes is a very helpful thing to do for your customers.
I received a notice about change to the EULA, I do not wish to accept this.
The mail says that I need to contact support.teamviewer.com but that just sends me to the community.
I hate this company. They accused my 90 year old father of using his computer for commercial activities. They never responded to my completion of their forms including that he was not. So he was isolated and there was no way to access his computer to install alternate software. When he got into trouble no one could visit him and he was left with no email until he died.
Now you have the nerve to change the EULA without telling me what changed!
I do not accept the EULA change. I am sending this notice by following the site information you provided: support.teamviewer.com which refuses to respond other than sending me to this forum.
Also, you forced me to accept cookies just to get to this point and then you forced me to accept them again to send this notice.. I do not wish you to put cookies on my machine. I never did but you forced me to accept them in order to reject your EULA.
I expect an acknowledgement that I do not accept the new EULA and I do not accept that you leave cookies on my computer.
I agree with all the above comments.
Our company owns a license 1x TeamViewer 10 Business
09-32104-702391-3xxxxx. (for obvious reasons, I will provide the last 5 digits of the license only upon a formal request by TeamViewer)
If anything in the EULA has changed which might in any way impact on the validity of such license, all such changes are completely rejected by us.
Being impossible to submit anywhere else such statement, the above stands as a formal rejection. Email received on 24-JAN-2021, rejection officially posted here on 25-JAN-2021. Well within the 15 days made available.
Hi,
I've received an email that TeamViewer has updated its end user license agreement (EULA). It states "The updated TeamViewer EULA will enter into effect pursuant to sections A.I.10.1 and B.I.11.1 of the EULA four weeks after receipt of this communication, unless you exercise your right to object within 15 days".
Going through the EULA the sections referred to do not exist. Can someone explain what is meant here?
Hi @JeanK, thanks for your post. You say "it is our duty to inform all potential users about changes to the EULA". But it isn't enough just to vaguely say "there are some changes". In order to make an informed decision, we - your customers - need to know what the changes ARE.
Can you please provide a list of what exactly has changed?
Has anyone found out what the process is to exercise your right to object within 15 days, to the new EULA? I received this in an e-mail 2 days ago after TeamViewer failing in December.
Hello again,
Here is a summary of the changes that have been done in a more "straight forward" way to make this all more transparent and understandable for everyone:
Hope this could cover your questions.
TeamViewer: This is my formal objection in writing to changes in the EULA, as specified in section A.6 of the EULA to which you provided a link in the email you did send out. I therefore expect - as specified in that same section - to continue under the previous conditions.
(This is a repeat of the above, just stated here as unambiguously as I can.)
In practice, it looks as if the only change is the possibility of advertising appearing; I would not object greatly to this, as a way of paying for something we otherwise get for free, though I hope it will be clear that they are separate if they appear on the remote computer, as otherwise they will confuse the elderly or blind people I help.
I think - I hope - that the misunderstanding here is perhaps because the majority of people at TeamViewer are not native English-speakers, rather than any deliberate intent to be mendacious.
P. S.: You can stop awarding me badges🙂, if that will help get this sorted.
Like any software company, they get you hooked on the free version which does something useful, then force you to update and change the terms of service so they can monetize you.
I got this message the other day that said I need to object within 15 days...
The updated list of Subprocessors will be deemed to be approved pursuant to section 3.2 of the DPA 15 days after receipt of this communication unless you exercise your right to object within 15 days.
I Hereby Object to any changes!
Thanks
Don Laverdure
